Cloud Native/NFV

SlideshowLiberty Mutual Aspires to Be 'Software Company That Sells Insurance'

Liberty Mutual's Mojgan Lefebvre
Liberty Mutual's Mojgan Lefebvre

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Phil_Britt 6/27/2017 | 10:58:20 AM
Re: Liberty Too often, the insurance companies see the customers as commodities. Any support offered by call center reps paid just above minimum wage and who are pressured to get calls done quickly. And the companies quit cutting back on the number of people dedicated to support.
kq4ym 6/27/2017 | 10:04:25 AM
Re: Liberty Dealing with insurance companies is never an easy task for me. With yearly increases a standard, consumer experts recommend shopping prices every few years. But, that's easier said than done. Using some of the online insurance shopping sites, I find that you can't really get an accurate price, and end up calling and spending some time with their reps. And even then it's not easy to get a "best" price without all the extras they'll try to sell you. If only the online site were a bit better designed for ease of use and completeness that would be a boon to customers. 
Phil_Britt 6/26/2017 | 10:08:26 AM
Re: Liberty @Ariella,

Thanks for the advice, but home and our autos with another company that doesn't write policies in her state (she's in Fla., us in Ill.). She's already through college. when all policies renew next year, it might be worth considering Liberty, Geico, State Farm or another national firm.

Ariella 6/26/2017 | 10:03:45 AM
Re: Liberty @PhilBritt, sure, insurance is not one-size-fits-all. If she has a college affiliation, ask if there's a discount for that. Liberty game me one for mine. I also do save a bit more for combining home and car policies, which likely does not apply for your daughter.
Phil_Britt 6/26/2017 | 9:57:50 AM
Re: Liberty @Ariella,


Roadside assistance will be a consideration, though I may be able to include her on our motoring club policy for that. The initial quote came back far too high, but I can do a couple of things to attempt to lower it, and still need to price/service compare against national providers and vs. what independent agents might be able to offer.
Ariella 6/26/2017 | 9:47:38 AM
Re: Liberty @PhilBritt You can include roadside assistance. I've had to use it a couple of times when I couldn't get my car to start, but it takes a very long time to get there.
Michelle 6/25/2017 | 4:40:45 PM
Re: Liberty @Ariella Sometimes the price makes all the difference...I guess you finally got your issue handled after multiple phone calls.
Phil_Britt 6/25/2017 | 12:06:58 PM
Re: Liberty I am looking into Liberty for a daughter who lives in a different locale, so including her on our policy not an option. While price certainly a prime consideration, responsiveness to important issues such a being locked out, a car not running or an accident is more important than price alone. That's why insurance companies need satisfied customers who post reviews to help convince those choosing a policy for the first time or those who are looking to switch.
Ariella 6/22/2017 | 5:33:58 PM
Re: Liberty @Mitch I agree 100%. I was so put off by having to call 3 different times for the same thing that I was ready to switch. That's when I got the prices quotes and ascertained that Liberty was offering the best rate in my area.
Mitch Wagner 6/22/2017 | 5:31:42 PM
Re: Liberty If IT improvements can help them get more organized, it will help them build customer loyalty. 
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