Cable Business Services

Cox: Cable Will Band Together Out of Market

CHICAGO -- Big Telecom Event -- Will cable companies ultimately join forces to offer business services to national accounts? That's the end game, according to Cox Senior Vice President for Business Services Stephen Rowley.

Speaking in a keynote session at the Big Telecom Event, Rowley addressed one of the challenges that regional cable operators have long had in the business services market, which is how to compete against telcos with national footprints. Rowley suggested that eventually cable operators will band together to service out-of-market customers. However, he also cautioned that it won't be easy.

"That requires a single offering, a single level of QoS, a single national contact person and a local contact person, and then I think it needs a national call center," said Rowley. That's not an easy task when multiple providers have to work together to make it happen.

Cox's Stephen Rowley talks business services with Light Reading's Alan Breznick.
Cox's Stephen Rowley talks business services with Light Reading's Alan Breznick.

Cox Communications Inc. knows better than many cable companies about the specific challenges of business services. The company was one of the earliest in the cable sector with a commercial services offering. Growth was relatively slow early on, with revenue just crossing the $100 million mark in 2000. But it's sped up considerably. After generating $1 billion in revenue in 2010, Cox is on track to double that number in 2016. (See Cox Business Plots Path to $2B in Revenues.)

Much of Cox's commercial customer base is still made up of small to midsized businesses, but it's moving up market to target large local companies with a vertical focus on the financial, healthcare, government and education industries. Rowley also touched on commercial WiFi and his company's success in that area, referencing specifically Cox's WiFi deployment at the Las Vegas convention center, which gets flooded with WiFi users every year during the annual International CES show.

"WiFi's a big part of what we do... and really the MSO community altogether," said Rowley.

Check out all the news and views from the 2015 Big Telecom Event at Light Reading's dedicated BTE show news channel.

In a related note, Rowley predicted that small cell solutions are poised for take-off. Cox has several small cell trials going on today, and Rowley believes the time is right for rapid growth.

Asked about where else cable companies might target their efforts in the commercial market near term, Rowley said that security will continue to be extremely important, and that managed services will become a bigger focus going forward. Today Cox has managed router services. In the future it will expand into greater managed WiFi and voice offerings.

Rowley didn't want to comment on recent consolidation activity in the cable industry beyond acknowledging that if Charter Communications Inc. succeeds in buying Time Warner Cable Inc. (NYSE: TWC), it will become a significant business services player. (See Charter Plans Business Services, Wireless Push .)

He did reiterate the company line, which is that Cox's owners don't want to sell their company to become part of a larger cable operator. No one has said definitely that such a move could never happen, but it's not what the owners want.

Even the appeal of gaining scale to compete more aggressively in the business services space isn't enough right now to compel Cox into an M&A deal.

— Mari Silbey, Senior Editor, Cable/Video, Light Reading

kyletoptifi 6/14/2015 | 5:15:46 PM
Wifi Calling Wifi calling won't be across every footprint-  they're only putting up the Rukus APs in major metros or where it makes sense.  TWC hasn't even done anything in Ohio- the only thing that has been pushed here is the hotspot services that TWCBC does - like Comcast but actually pushes it.


danielcawrey 6/14/2015 | 1:51:31 PM
Re: Suejt Interesting how long it took for Cox to get business services up to a $1 billion revenue stream. I guess back in 2000 companies were using business-only service providers. We've seen in the past ten years, however, that consumer oriented companies like Cox and Comcast can compete in that space. 
KBode 6/14/2015 | 12:13:30 PM
Re: So cable companies won't compete with each other? I imagine they'll ultimately all work on Wi-Fi calling over their joint Wi-FI networks, and then MAYBE some kind of over the top out of footprint Internet video service once defections get REALLY bad?
kyletoptifi 6/13/2015 | 11:34:25 PM
Re: So cable companies won't compete with each other? no they will not overbuild. they will RESELL each other.  And actually there are companies already doing this.  They're interconnected into the MSO networks and have full line of services from those MSOs- cable, fiber, ethernet, etc.  Cox is a little behind the times.  Next step is they will be like Buckeye and start charging overages on businesses as well.
brooks7 6/12/2015 | 2:55:39 PM
Re: So cable companies won't compete with each other? So are people thinking that the Cable Cos are going to start overbuilding each other?

If so, then I would argue that people need to rethink that.  Right now there are generally 2 wired providers who split the market share in any given market (telco and mso).  So, what this would mean is that a company would have to build a 3rd network and do so before they get any significant market share.  Now Google can play around with that, but it makes no business sense.


KBode 6/12/2015 | 12:53:13 PM
Re: So cable companies won't compete with each other? I remember Wheeler made the suggestion that cable operators look outside of their traditional footprints for growth in a speech recently, but I didn't think the industry took the suggestion particularly seriously...
cnwedit 6/11/2015 | 12:51:29 PM
So cable companies won't compete with each other? There was discussion about cable companies competing out of market, at least prior to the implosion of Comcast-TWC. Is that talk dead?
Dumimmo 6/11/2015 | 9:18:42 AM
Suejt I'm a french reader, sorry for my bad english, by const, thank you for this article, it is very interesting.
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