RadiSys Wins Contact Center Biz

RadiSys targets contact center market with market-leading IP media server platform

September 18, 2008

1 Min Read

HILLSBORO, Ore. and SHANGHAI, China -- RadiSys(r) Corporation (NASDAQ:RSYS), the leading global provider of advanced embedded solutions, today announced that its Convedia (r)Media Servers are increasingly deployed in IP contact center solutions. The product family's real-time audio, video, and new embedded fax media processing capabilities provide a common, feature-rich platform that fulfills next-generation contact center business requirements. The broad, flexible capabilities of the Convedia media server proved to be pivotal in closing new business in the Europe-Middle East-Africa (EMEA) region with an innovative IP contact center service provider, a leading IP contact center solutions vendor, and a systems integrator that developed a custom IP contact center for a government's tax agency.

Commenting on the RadiSys announcement, Matthias Machowinski, Infonetics Directing Analyst for Enterprise Voice & Data said, "RadiSys' IP media servers process a wide variety of media, and they have a long history of deployments with carriers worldwide. This lends itself nicely to today's IP contact centers which integrate voice, fax, email, web, and video. By having a dedicated media processing resource, operators can not only streamline their IP contact center architectures, but also create new media-processing intensive applications quickly and cost effectively."

Radisys Corp. (Nasdaq: RSYS)

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