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Reports indicate that browsing is stalled and web pages won't load.
January 27, 2014
AT&T's U-verse broadband service is currently suffering a nationwide outage, a technician confirmed Monday morning.
The carrier has yet to confirm the outage in a statement or on its social media sites, but a call into AT&T Inc. (NYSE: T)'s support center confirmed U-verse is down across the country. A support representative said that most reports indicate limited web functions are working, but browsing is stalled and web pages won't load.
She also offered this reporter a credit once the outage is resolved, although had no timeline on when that might happen. According to several tweets, the outage has been going on for at least the past seven hours.
This isn't the first outage AT&T's broadband service has experienced. In fact, it's one of several this month alone. How a service provider handles its customers and explains an outage like this often goes a long way in helping -- or hurting -- its reputation. (See AT&T U-verse Website Outage, AT&T Confirms U-verse 'Issue', AT&T Faces Backlash Over U-verse Outage, AT&T Says U-verse Is Back Online, and The Big Deal About Small Outages.)
[UPDATE: AT&T's official statement on the outage was that it only affected a "limited number of AT&T customers across multiple states" due to a third-party web hosting service issue. The Down Detector site, which tracks outages and technology failures, shows U-Verse outages in several parts of California, Texas, New York, Chicago, Missouri, and several other states. Complaints to AT&T peaked at 1,091, a relatively large number for residential use in the morning of a work day. (See AT&T Remedies U-Verse Broadband Outage.)]
— Sarah Reedy, Senior Editor, Light Reading
Director, Women in Comms
Sarah Thomas's love affair with communications began in 2003 when she bought her first cellphone, a pink RAZR, which she duly "bedazzled" with the help of superglue and her dad.
She joined the editorial staff at Light Reading in 2010 and has been covering mobile technologies ever since. Sarah got her start covering telecom in 2007 at Telephony, later Connected Planet, may it rest in peace. Her non-telecom work experience includes a brief foray into public relations at Fleishman-Hillard (her cussin' upset the clients) and a hodge-podge of internships, including spells at Ingram's (Kansas City's business magazine), American Spa magazine (where she was Chief Hot-Tub Correspondent), and the tweens' quiz bible, QuizFest, in NYC.
As Editorial Operations Director, a role she took on in January 2015, Sarah is responsible for the day-to-day management of the non-news content elements on Light Reading.
Sarah received her Bachelor's in Journalism from the University of Missouri-Columbia. She lives in Chicago with her 3DTV, her iPad and a drawer full of smartphone cords.
Away from the world of telecom journalism, Sarah likes to dabble in monster truck racing, becoming part of Team Bigfoot in 2009.
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