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Hong Kong's Kick-Ass Telco

Robert Clark
News Analysis
Robert Clark
4/30/2015

HKBN likes to do it different. The employee-owned outfit, which recently completed an IPO, has become Hong Kong's biggest fiber provider by tearing up the playbook.

Most operators fret about being sidelined by OTT players, but Hong Kong Broadband Network Ltd. (HKBN) embraces being a bit-pipe. Others are trying to acquire mobile licenses or expand abroad, but HKBN is strictly fixed-line and focused on its home market. Some telcos have CSR programs; HKBN declares its prime purpose is to "make our Hong Kong a better place" and indexes its prices to the median wage.

It doesn't even talk like other operators. "At HKBN, we believe in focusing on what we are KickAss good at doing, which is to provide the best Big Fat Dumb Pipe for our customers to access the world," the company wrote in a letter this week to "potential disruptive partners."

Founded by entrepreneur Ricky Wong in 1992, the company has a market cap of $1.3 billion following its IPO. When the market deregulated in 2000, Wong figured out that a metro Ethernet architecture could deliver affordable services even to the lowest-income households. He built the world's largest metro Ethernet network, passing 2.1 million households.

When Wong decided to exit to pursue his TV interests in 2012, the company invited private equity firm CVC Capital Partners to become the major shareholder (See Media Shift Triggers City Telecom Sale.)

CVC offered a stock deal for six top executives at a 7:1 ratio; that is, 7 times CVC stock at a future IPO. But the execs instead asked to broaden the offer to 87 senior employees, who between them forked out $23 million to take a 14% stake. That meant diluting their deal to 1.5:1, but it created a long-term alignment between employees and company.

CFO NiQ Lai, who also carries the title "head of talent engagement," says: "If you look around at Hong Kong's big companies, middle management might work there for a couple of decades and after 20 years remain poor. We said: 'we want you to be well above average, as long as the company performs above the average.'"

HKBN's results are certainly above average. With a 39.7% EBITDA margin, it was the most profitable Hong Kong telco of any kind last year as well as the fastest-growing. It has 54% of the fiber market and 35% of the broadband market.

The February IPO was purely to enable CVC to exit, Lai points out. None of those funds will go to HKBN. The business is "highly cash-generative and is paying a lot of dividends."

The firm will open up share ownership to another 420 senior staff later this year. Typically, each will tip in the equivalent of two years' salary. That's a lot of money, even in a society with a high level of savings, but it underlines the commitment people are willing to make. The company doesn't issue stock options."We believe ownership has to be earned, not given," Lai said.

Next page: Tough love

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R Clark
R Clark
5/4/2015 | 11:38:31 PM
Re: Companies
I think they could peg their price to a number of metrics, but the result is their 100Mbps service costs HK$376 a month - about US$48 - which is in reach of most households. THe symbolic effect is important too - it's a very unequal society, so this something that others could emulate.

 
kq4ym
kq4ym
5/4/2015 | 2:51:29 PM
Re: Companies
This is certainly an interesting story about how one Telco can do things differently and apparently do it well. I wonder though what it means as the company "indexes its prices to the median wage." It sounds good, but how does that leave those lower income folks who are also supposedly served?
danielcawrey
danielcawrey
5/2/2015 | 2:08:19 AM
Companies
I wish there were more companies like this! This company says cool things, and gives its employees a stake. 

Why don't other organizations do this? They probably are afraid. This company is not. Bravo to them – and even moreso for doing it in a staid industry such as telecommunications.
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