BASKING RIDGE, N.J. -- Verizon Business is onceagain enhancing its already industry-leading suite of service levelagreements (SLAs) for Private IP customers by extending its performancecommitments for real-time applications, including VoIP and video, beyondthe edge of Verizon Business' network all the way to customers' physicallocations. Specifically, the company will offer extended jitter, packetdelay and packet delivery ratio SLAs to the customer edge, including localaccess lines.

The new Customer Edge SLAs apply to U.S. and international locationsand are available at no additional cost to U.S.-based managed orcustomer-managed Private IP customers, with availability planned for allPrivate IP customers by year-end. Verizon Business offers a credit of 20percent of a customer's monthly recurring charges if any Customer Edge SLAis not met.

"Verizon Business continues to set the pace for excellence in IPnetworking, and we're standing by our products and customers to deliver oneof the most solid and robust foundations for IP success," said MikeMarcellin, vice president of product marketing with Verizon Business. "Bybuilding these SLAs directly into our Private IP service and not requiringadditional costly equipment, our customers benefit from some of the moststringent service level commitments available today."

Verizon Enterprise Solutions