SANTA CLARA, Calif. -- Packet Island Inc., a venture-funded company based in Santa Clara, California, today announced general availability of its PacketSmart™ VoIP Lifecycle Management solution for VoIP service providers.

Packet Island’s solution has been designed and developed to meet the scalability and ease of deployment needs of VoIP service providers targeting the SME (Small & Medium Enterprise) market. The economics of the SME VoIP market is such that VoIP Service Providers cannot afford to spend a lot of money on expert field technicians to pre-assess networks and plan deployments. Furthermore, in the post-deployment scenario, when call setup or call quality problems occur, doing truck rolls to the SME site is highly impractical since it destroys profitability. However, according to the leading VoIP providers in the industry today, on-site technician time still continues to be the biggest cost item after the cost of on-site equipment.

Packet Island’s VoIP lifecycle management solution has been designed to eliminate the need for truck rolls and expensive on-site technician time. The solution is based on purpose-built micro-appliances that work with a highly scalable SaaS platform called PacketSmart, hosted at a Tier-1 data center. The 4”x4” micro-appliances have two Ethernet ports that allow them to be deployed in a variety of simple configurations to accommodate the vast heterogeneity of SME networks in existence today. Once a micro-appliance is deployed within an SME network, VoIP experts at the VoIP service provider’s head office can remotely perform a comprehensive multi-day VoIP network assessment on the SME network without requiring any expert technicians to be onsite. After the pre-assessment, the micro-appliance is left connected to monitor and report detailed metrics on all VoIP calls in that SME network. This way when transient network issues cause VoIP service quality degradation, the service provider can go back and look at the recorded data to determine the root cause of the problem.

Packet Island Inc.