Israeli satellite operator YES offers new services and enhances customer care with latest version of Convergys's billing product
April 10, 2003
CINCINNATI -- Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services today announced that it has deployed the latest version (release 7.6) of its WIZARD [r] software for Israeli multichannel, satellite operator, YES. This end-to-end subscriber management and billing product for cable, broadband, and satellite operators will support YES' ongoing drive to innovate and succeed in a highly competitive market.Over the past three years, YES has grown from a start-up company to one of the most dynamic players in the Israeli market for value-added broadcast services. The company’s selection of Convergys‘ convergent WIZARD product from "day one" has enabled it to roll out an array of innovative video and interactive services en route to establishing a strong market presence. The digital, multichannel, satellite operator offers its residential and business customers an array of services ranging from interactive TV and gaming to text messaging, e-mail, and online services."The new functionality in WIZARD 7.6 enables us to enhance our customer service operation and to extend our offerings in new markets such as interactive TV," said Nir Lempert, Vice President of YES, who also stressed the advantages of a long-term client/vendor relationship. "Our original decision to select Convergys was based not only on the outstanding capabilities of the WIZARD solution itself, but also on Convergys‘ reputation as a customer-focused strategic partner. Convergys‘ ongoing investment in research and development, allied to its strong product roadmap, ensures that we stay highly competitive now and in the future."Convergys Corp.
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