MIAMI, Fla. and FAIRFAX, Va. -- Step 9 Software Corporation, the leader in intelligent service delivery management solutions for communication service providers, announced today that Florida-based PanAmerican Telecom has selected iCustomer SDX as the foundation for its Operation Support System (OSS). PanAmerican Telecom, a UNE-P provider targeting more than 2.2 million households in Southern Florida’s Hispanic communities, will use Step 9’s iCustomer SDX Application Service Provider (ASP) solution for efficient and accurate order entry and service fulfillment to contain costs and accelerate profitability."PanAmerican Telecom chose iCustomer SDX to meet its need for fast and efficient delivery of services to its customers," says Michael Rowny, Step 9’s Chairman and CEO. He went on to explain that PanAmerican Telecom will benefit from automated order entry, order processing, trouble management, and LSR requests, and integrated credit card authorizations, fulfillment, and billing for consistent and reliable service delivery. Hosted in a secure environment, iCustomer provides a common interface to critical service delivery partners with ‘anytime, anywhere access’ to customer information, ensuring a high level of commitment to its customers. "PanAmerican Telecom relies on dispersed channel partners and an outsourced call center for order entry, trouble management and billing functions, who then push out the customer information to our in-house provisioning department for fulfillment," says Chey Lovelace, PanAmerican Telecom’s COO. "We have a lot of moving parts, which can result in bottlenecks and the potential for service delivery failures. We chose iCustomer SDX because of its ability to automate the interactions between front-office and back-office functions, and because we see a way to streamline our delivery process for increased profitability."Step 9 Software Corp.