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Disney+ sub growth slows to 2.1M in Q4Disney+ sub growth slows to 2.1M in Q4

Disney ended Q4 with 179 million total subs across its direct-to-consumer streaming portfolio. Revenues climbed, losses widened and subscribers growth is still happening, but not as fast.

Jeff Baumgartner

November 10, 2021

3 Min Read
Disney+ sub growth slows to 2.1M in Q4

Streaming service Disney+ saw its subscriber growth slow during Disney's fiscal fourth quarter. Disney+ added 2.1 million subs in the period, ending the quarter with 118.1 million, up 60% year-over-year.

The slowdown was expected. Disney+'s growth "has hit some headwinds" due in part to production slowdowns that caused Disney's slate of new content to come in a bit light, Disney CEO Bob Chapek warned in September, at a Goldman Sachs event.

Figure 1: Disney+ ended fiscal Q4 with 118.1 million subs worldwide, and is still expected to reach as high as 260 million by 2024. (Image courtesy of Disney) Disney+ ended fiscal Q4 with 118.1 million subs worldwide, and is still expected to reach as high as 260 million by 2024.
(Image courtesy of Disney)

Despite that hiccup, The Mouse remains undaunted about Disney+'s potential. Speaking on today's earnings call, Chapek said Disney+ remains on track to reach 230 million to 260 million Disney+ subs by 2024. "We remain focused on managing our DTC business for the long term, not quarter to quarter," he said.

The average monthly revenue for Disney+ dropped again – from $4.52 to $4.12. As has been the case in recent quarters, the decline was again due to a higher mix of Disney+ Hotstar subs in the period versus the prior-year quarter. Disney+ Hotstar, a service focused on India, Malaysia and Thailand, carries a lower ARPU than the Disney+ service in other markets.

Some help from Hulu

Hulu tacked on 600,000 VoD (SVoD) subs in Q4, well off the 1.3 million added in the prior quarter, ending the period with 39.7 million. Hulu's SVoD+Live TV service added 300,000 subscribers, improving on a gain of 100,000 in the prior quarter. Hulu ended Q4 with 4 million live TV subs, still below the 4.1 million it had in the year-ago quarter.

The ESPN+ streaming service added 2.2 million subs in Q4, taking its total to 17.1 million. The Q4 result improved on the 1.1 million subs ESPN+ added in Q3. With everything rolled up, Disney ended Q4 with 179 million subs across its direct-to-consumer (DTC) portfolio, up 60% year-over-year.

Disney's DTC revenues climbed 38%, to $4.56 billion. However, operating losses widened to $600 million, an increase over the $400 million lost a year ago; the losses were primarily due to higher costs at Disney+, as well as higher marketing and sports programming costs at ESPN+.

Disney's total reported revenues of $18.53 billion were up 26% year-over-year, but off from the $18.79 billion expected by Wall Street.

Disney shares were down $6.69 (3.83%) to $167.76 each in after-hours trading Wednesday.

Disney estimated costs of $1 billion for fiscal 2021 to address government regulations and the implementation of safety measures for employees, guests and talent linked to the COVID-19 pandemic.

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About the Author(s)

Jeff Baumgartner

Senior Editor, Light Reading

Jeff Baumgartner is a Senior Editor for Light Reading and is responsible for the day-to-day news coverage and analysis of the cable and video sectors. Baumgartner, who previously had served as Site Editor for Light Reading Cable from 2007-2013, was most recently Senior Content Producer-Technology at Multichannel News, heading up tech coverage for the publication's online and print platforms, and was a regular contributor to Broadcasting & Cable, a sister publication to Multichannel News. Baumgartner was named to the 2018 class of the Cable TV Pioneers.

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