Nokia unveiled three new solutions as part of its ongoing drive to help operators enhance their service offerings

October 26, 2005

2 Min Read

ESPOO, Finland -- Nokia today unveiled three new solutions as part of its ongoing drive to help operators enhance their service offerings, win and retain customers, and check costs in ever-toughening markets.

Nokia's Service Level Management, Integrated Provisioning and Unified Device Management solution launches come ahead of the November 2-3 Nokia Mobility Conference in Barcelona, where top management from across the company will give Nokia's view on convergence and how consumers and operators can tap into the growing trend.

"Operators increasingly need to differentiate their service offerings to keep customer satisfaction high and subscriber turnover low. These solutions allow them to do just that," says Bosco Novak, Senior Vice President for Services, Networks, Nokia. He adds: "Convergence will mean greater technological challenges for operators, and here also our new solutions will make life easier for our customers."

The Nokia Service Level Management Solution allows operators to set and monitor service levels with key customers to ensure that the agreed service quality will be met or exceeded. The solution gives operators visibility to their most important clients so that service quality remains high, increasing customer satisfaction and loyalty. Churn can be reduced and revenues increased.

The Nokia Integrated Provisioning Solution enables holistic service, subscription and device management, and also provides tools and processes ranging from product planning to fulfillment and customer service deployment. The solution enables cost-effective integration and co-operation in an increasingly complex IT environment for operators.

The Nokia Unified Device Management Solution lets operators serve their clients easily and cost-effectively, enabling over-the-air SIM card management as well as providing the tools to manage PDAs and smartphones for corporate clients. It allows operators to quickly deploy the latest services to their customers, a crucial advantage in today's cutthroat business environment.

Nokia Corp.

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