UCN Intros InContact/VOIP

SALT LAKE CITY -- UCN, Inc. (OTC Bulletin Board: UCNN), provider of all-in-one, off-premises contact center technology services, today announced the availability of inContact/VoIP Service. This enables UCN to connect both traditional TDM and VoIP stations into the hosted inContact(TM) advanced contact handling applications. Additionally, inContact/VoIP Service provides PBX functionality to general business users.

With inContact/VoIP Service, organizations now have the option to "Ease-into-VoIP(TM)". Businesses can implement IP technology within a smaller group before committing to a corporate-wide deployment. Organizations can present a unified set of contact management functions and features to any agent station, no matter what voice transport technology is being used and no matter where the station is located -- in the home, at the branch or at the main office.

"Companies often delay the benefits of deploying advanced contact center technologies until they make a decision on their connectivity service and PBX system," said UCN CEO Paul Jarman. "With inContact/VoIP Service, the decision on whether or not to go VoIP can be made, then expanded or changed without disruption to critical call routing routines and contact handling services. Whether the VoIP technology resides within the network or at the customer's site, inContact supports both."

UCN Inc.