Sage Points Out Pressing OSS Issues

Service providers identify security, inventory management among most pressing OSS issues at the Jan. 27 Sage Technology Roundtable

February 13, 2003

2 Min Read

NATICK, Mass. -- Sage Research, Inc., a full-service market research and consulting firm, today announced it has published the findings of "Service Providers: OSS Needs Assessment," the January 27 Sage Technology Roundtable. The session's participants--11 decision-makers and influencers from a variety of US telecom service providers--discussed security, inventory management, configurability, and other related issues. The complete transcript and summary report for "Service Providers: OSS Needs Assessment" are available for purchase at: "While it is no surprise that security--particularly the expectation for OSS products to work well with standard security products--topped the discussion, inventory management software (IMS) also stood out among the hot issues," said Chris Neal, a research director at Sage Research. "Many service providers feel that existing OSS products lack the ability to manage inventory across multiple network elements, revealing an opportunity for vendors to develop consolidated IMS solutions." The Sage Technology Roundtables is a quarterly series of online focus groups with qualified high-tech decision-makers that examines the critical issues surrounding a specific technology or service. Sample Findings from "Service Providers: OSS Needs Assessment"

  • Security is a major OSS concern for service providers. Many service providers are concerned with the security of SNMP protocol.

  • Inventory management is a major source of pain. Service providers report losing significant money as a result of under-utilized network assets. However, many find it necessary to develop their inventory management software (IMS) internally because they have been unable to find an integrated off-the-shelf IMS package that meets all their needs.

  • One OSS size does not fit all. Although service providers would prefer a "plug-and-play" OSS solution, they do not believe this is possible due to the uniqueness of providers' networks. Consequently, the ease with which an OSS package can be configured and customized is a crucial vendor selection criterion.

  • Integration of OSS systems across service areas is limited. Software limitations and inter-departmental politics are obstacles to integration of voice and data OSS systems.

  • "Self-healing" is a much-desired OSS feature. Service providers want device and event correlation to automatically identify network problems and to automatically fix them when a truck roll is not necessary, but many remain skeptical that OSS vendors can deliver on this promise.

  • SLA management software capabilities are still low. Few service providers can be automatically notified of SLA breaches currently, much less pro-actively notify customers of breaches. Most participants believe that SLA management will become an increasingly important competitive differentiator, however.

Sage Research Inc.

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