Subscribers want services that match their connected lifestyle. This demand is propelled by increasing fiber buildouts coupled with access to an array of connected devices. Broadband service providers (BSPs) must keep pace with the demand for more curated services to deliver a personalized, connected experience. With growth comes complexity.
October 10, 2023
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Sponsored by Calix
Subscribers expect 100 percent reliability in their connectivity, strong Wi-Fi in every room, efficient customer service, and new managed services like home network security—all on top of high-speed connectivity. Considering this combination, BSPs may feel daunted as they look to grow. As new services ramp with customer acquisition, the need to simplify subscriber support and operations becomes clear. A cloud strategy can avail access to purpose-built applications designed to simplify growing complexities and transform the subscriber experience. This eBook outlines why a cloud-based approach is critical for enabling BSPs’ growth with a differentiated subscriber experience and the pivotal role of customer support. It also shares the key features you should look for when evaluating different solutions.
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