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Vodafone Outsources to AmdocsVodafone Outsources to Amdocs

Service provider IT (SPIT) giant says it has ousted rivals as it lands major customer care and billing managed services deal at Vodafone

August 5, 2013

1 Min Read
Vodafone Outsources to Amdocs

Amdocs Ltd. reminded the major network equipment giants that they don't have the managed services market to themselves Monday by announcing a five-year deal with mobile giant Vodafone Group plc. (See Amdocs Wins Vodafone Managed Services Deal.)

The Service Provider Information Technology (SPIT) giant is to run Vodafone’s customer care and billing domain "on Amdocs software applications," providing "application development, operations and maintenance services."

To support the deal, Amdocs is establishing a dedicated Shared Service and Development Center that will initially serve Vodafone's operations in Germany, the Netherlands and the U.K.

Financial details weren't disclosed.

Amdocs hinted at the deal as it reported record quarterly revenues of $841 million for its fiscal third quarter (ended June 30).

In its earnings report, the vendor noted that a "major European wireless group," now known to be Vodafone, is "replacing a number of vendors with Amdocs … we believe this agreement is evidence of the value Amdocs can bring with managed services in Europe as operators seek to simplify and improve the quality of their operations."

The deal is a major feather in Amdocs's managed services cap. The company is focused on winning more of such deals and has been dealing with executives in the CFO offices of telcos, as well as CIOs and CTOs, to pitch the potential efficiencies that can come from such outsourcing arrangements, especially when they cover multiple markets.

— Ray Le Maistre, Editor-in-Chief, Light Reading

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