AT&T Launches Cloud-Based Collaborate

New service helps enterprises tie together voice, Unified Communications and contact centers into single service that includes mobility.

March 7, 2016

1 Min Read

ORLANDO - AT&T is creating a new way to mobilize and help grow businesses. The solution, AT&T Collaborate, provides hosted voice and collaboration services to help improve employee productivity and the bottom line.

The pace of business is faster than ever. That's why businesses need tools that help improve processes and drive real-time decision-making. Now, the need for scalability and mobility is continuing to drive the adoption of integrated, cloud-based solutions.

AT&T Collaborate provides a full array of cloud-based voice features and collaboration tools, such as instant messaging and presence, audio, video and web conferencing, and content sharing. Customers receive a basic voice seat with more than 30 calling features, plus a mobile client for use on a smartphone or tablet. In addition, customers can choose from the following capabilities as they design your individual solution:

  • AT&T Collaborate-Enhanced Voice – Includes additional voice features for employees with more advanced requirements such as selective call acceptance, alternate numbers, instant group calls and more.

  • AT&T Collaborate-Unified Communications – Includes instant messaging, employee presence, desktop sharing and conferencing features.

  • AT&T Collaborate-Contact Center – Includes basic agent and supervisor call center features as well as web client services.

Customers also receive access to an administrator portal that allows you to easily add new users or update features. They can control how to handle calls or conferences, with the ability to assign which devices will take incoming calls or even switch from one device to another mid-conversation.

AT&T Collaborate is expected to be available to targeted business market segments in the U.S. at the end of April. AT&T will continue to expand the reach of this offering throughout 2016.

AT&T Inc. (NYSE: T)

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