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SBC Outsources to Amdocs

Amdocs to provide systems improvements and maintenance for SBC directories under seven-year, multimillion-dollar outsourcing deal

January 10, 2003

1 Min Read

ST. LOUIS and SAN ANTONIO -- Amdocs Limited (NYSE:DOX), the world's leading provider of billing, CRM and directory system solutions, today announced a seven-year outsourcing agreement valued at hundreds of millions of dollars with SBC Services, Inc., an SBC Communications Inc. (NYSE:SBC) company. The agreement calls for Amdocs to provide key computer systems improvements and maintenance for the SBC directory companies, which publish SBC SMART Yellow Pages in 13 states. Under the agreement, SBC's directory subsidiaries will gain performance and cost efficiencies through the outsourcing of services, consolidation, and modernization of their systems into a single integrated solution; and the transitioning of those subsidiaries' IT workforces to Amdocs. "To maximize the performance and efficiency of our directory IT operations, our challenge was not only to upgrade to the latest business-enabling technology, but also to standardize the platforms used in each of SBC's territories," said Edward Glotzbach, Executive Vice President and Chief Information Officer, SBC. "After researching different options, we're confident that this agreement with Amdocs will allow us to most effectively streamline our operations, reduce costs and enhance service for SBC SMART Yellow Pages." Amdocs Ltd. SBC Communications Inc.

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