Optivon Launches VOIP Mgt Platform

Optivon seeks agents and resellers for US launch of advanced VOIP call management solutions

August 31, 2004

1 Min Read

ORLANDO, Fla. -- From its new U.S. headquarters in Orlando, Optivon, an innovative provider of telephony services, is rolling out its suite of Advanced Call ManagementSM services for businesses. Advanced Call Management Services combine Optivon's expertise in personally assisted calls using Voice over Internet Protocol (VoIP) platform and proprietary hosted applications for unified management of voicemails and e-mails.

"A missed call is a missed opportunity. Optivon connects important calls and messages to important people wherever they may be," explained Luis G. Romero, president and chief executive officer of Optivon. "To make sure vital messages always get through, our applications integrate rules-based-routing for calls with live telephone answering for priority callers or after-hours calls."

Optivon's suite of services, which have undergone rigorous pre-launch testing with businesses in San Juan, Puerto Rico, includes Unified Communications, Personal Agent, Service Dispatch, Remote Receptionist and Contact Center. All are enabled through Web-based portals and run on a VoIP platform. Service Dispatch features a comprehensive service ticket reporting system, which can be integrated to the end user's customer relationship management system.

According to Romero, Optivon will rely on agents and resellers as its primary marketing channels. "Optivon opens the door to a world of business opportunities for all involved," he said. "We're seeking a handful of master agents and resellers who want to be in the vanguard of the next great growth stage in business communications. Our package offers more than excellent earning potential; we're also enabling our partners to reduce churn and increase revenue per account by enhancing their product line."

Optivon Inc.

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