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Comcast's broadband pace slows in Q3 while mobile hits a new quarterly recordComcast's broadband pace slows in Q3 while mobile hits a new quarterly record

The long-term trajectory for Comcast's connectivity business remains undimmed, and the company intends to accelerate the growth of its mobile business, Comcast Cable CEO Dave Watson says.

Jeff Baumgartner

October 28, 2021

3 Min Read
Comcast's broadband pace slows in Q3 while mobile hits a new quarterly record

The pace of broadband subscriber growth at Comcast slowed to 300,000 in Q3 2021 even as the rate of lines being added at Xfinity Mobile reached a quarterly record of 285,000.

Comcast's broadband adds of 300,000 subs were in line with analyst expectations of +296,000. But those gains were down from 633,000 adds in a year-ago quarter fueled by the COVID-19 pandemic, and off from the 379,000 adds in the pre-pandemic period of Q3 2019. Comcast ended the quarter with 31.68 million broadband subs, good for 52.2% penetration of homes and businesses passed. Broadband revenues climbed 11.6%, to $5.8 billion.

Dave Watson, CEO of Comcast's cable unit, attributed the broadband slowdown to a decrease in overall new connects across the company's footprint, creating fewer opportunities for "jump balls" against broadband competitors. However, broadband subscriber churn remains at historic lows, he said.

"We haven't changed our view on the long-term trajectory of the connectivity business," Watson said on today's call, noting that Comcast has added 1.1 million broadband subs through the first three quarters of 2021. "I'm just as confident and optimistic in the prospects in this business as I've ever been … The runway [for broadband subscriber growth] is still absolutely there."

Adds of 285,000 lines at Xfinity Mobile improved on adds of 187,000 in the year-ago period and 204,000 adds in Q3 2019. Comcast ended the quarter with 3.66 million mobile lines in service. Comcast's mobile business stayed in the black as revenues surged 50.7%, to $603 million.

Brian Roberts, Comcast's chairman and CEO, noted that Xfinity Mobile has achieved a penetration of about 6% of the company's broadband base of nearly 32 million.

Watson said Comcast will continue to tie mobile to its core broadband product, but expects Xfinity Mobile to pick up the pace.

"We haven't changed the strategic imperative behind mobile. But most certainly things have accelerated," he said. "Our goal … is to go faster, and to leverage mobile completely in everything that we do."

Pay-TV losses accelerate

Comcast's video losses accelerated in the quarter. The company lost 408,000 video subs, widened from a loss of 248,000 in the year-ago period. Comcast ended Q3 with 18.54 million video subs.

Related to video, Comcast is in no rush to sell its stake in Hulu, the SVoD and pay-TV streaming service now controlled by Disney. Comcast/NBCU still holds a 33% interest in Hulu, and recently struck a deal that paves the way for Comcast to unwind its Hulu stake in 2024.

Hulu's value continues to rise and "we're happy to be along for that ride," Comcast CFO Mike Cavanagh said, noting that Comcast expects Hulu's value to keep going up.

Biz services back on track

Business services was a bright spot, as revenues there rose 8.7%, to $2.2 billion. Comcast Business added about 18,000 new customers in Q3, and has added 72,000 business customers over the past year.

"Business services have emerged from the pandemic," Roberts declared.

Roberts said the midsized and enterprise segments remain "underpenetrated" categories for Comcast Business. But they also represent areas the company will pursue more aggressively following the recent acquisition of SD-WAN and cloud platform specialist Masergy.

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About the Author(s)

Jeff Baumgartner

Senior Editor, Light Reading

Jeff Baumgartner is a Senior Editor for Light Reading and is responsible for the day-to-day news coverage and analysis of the cable and video sectors. Baumgartner, who previously had served as Site Editor for Light Reading Cable from 2007-2013, was most recently Senior Content Producer-Technology at Multichannel News, heading up tech coverage for the publication's online and print platforms, and was a regular contributor to Broadcasting & Cable, a sister publication to Multichannel News. Baumgartner was named to the 2018 class of the Cable TV Pioneers.

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