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Brazil's BCP Uses Netcool

Brazil's BCP Telecomunicacoes receives immediate ROI from Micromuse's Netcool service management solution

September 30, 2003

2 Min Read

SAN FRANCISCO -- Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, today announced that BCP Telecomunicacoes has deployed the Netcool® family of products across its service infrastructure to help streamline critical IT management and provide a centralized view of its wireless operations systems. BCP serves three million customers per year and is one of Brazil’s largest providers of wireless services over voice, radio transmission, and IP networks.

“BCP is always looking for ways to improve customer satisfaction, and the reorganization of our Operations Center is a significant initiative that will help us achieve this important objective,” explained Antonio Paulino, Operations Center Manager at BCP. As part of the undertaking to reorganize its Operations Center, BCP is using Netcool solutions to consolidate thousands of disparate events, which helps the operations team increase productivity, respond more efficiently to service outages, and have more time to focus on developing new and competitive customer offerings.

The Netcool suite allows BCP to collect and correlate network information, analyze potential service-impairing events, and inform appropriate personnel about how service levels are performing. Using Netcool software, BCP’s network operators can view the impact of network faults on services and customers, and prioritize time and resources to manage customer quality of service (QoS) more effectively.

“Micromuse’s Netcool solution for wireless infrastructures helps service providers such as BCP ensure the high service levels required to retain their current customers, while allowing them to rationalize and reduce their overall cost of ownership,” said Aric Bendorf, Micromuse’s Sales Director for Latin America. “Netcool provides end-to-end visibility and realtime monitoring of the wireless network infrastructure, bridging the gaps between network fault data, service-level monitoring, and customer management. Its unmatched scalability makes it the best-equipped to support the largest, most complex networks in the world.”

Brazil’s Icaro Technologies, Micromuse’s largest training partner in Latin America, was responsible for deploying the Netcool suite at BCP. To properly implement and configure Netcool software to address BCP’s expectations, Icaro used a unique implementation process (based on Project Management Institute and Rational Unified Process practices), to determine BCP’s requirements, manage human and IT resources, control schedule, curb risks, develop the customizations, and deploy the system with quality. The final solution also included a series of training sessions and a period of assisted operations to ensure that Netcool reliably manages the availability of BCP’s voice and data networks.

“The Netcool solution provides BCP with a clear and concise view of the network, as well as a set of reports allowing the NOC, engineering, and marketing teams to develop strategies based on the status of BCP’s infrastructure and services,” said Kleber Stroeh, Director of Technology at Icaro Technologies.

“With this business intelligence, Netcool software will help BCP reduce operating and maintenance expenditures, and increased staff productivity,” said Kleber Stroeh, Director of Technology at Icaro Technologies.

Micromuse Inc.

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