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January 8, 2002
MADRID -- Amdocs (NYSE: DOX) the world's leading provider of CRM, billing and order management systems to the communications industry, announced today that Telefonica de Espana, a provider of fixed telephony services in Spain, has chosen Amdocs Ensemble for end-to-end billing. Working with Telefonica's I&D Unit, Amdocs will implement its solution for integrated support of Telefonica de Espana's voice and data services. Telefonica de Espana serves more than 16 million subscribers, managing approximately 90% of Spanish voice traffic. Amdocs' comprehensive billing platform will support convergent voice and data services for Telefonica de Espana, including ADSL services such as video and music on demand. Amdocs will allow Telefonica de Espana to improve customer satisfaction and generate additional customer loyalty using advanced features such as convergent service bundling, on-line price plan tools and customer hierarchy capabilities. The Amdocs solution will enable Telefonica de Espana to consolidate twelve existing rating systems into one, for improved operational efficiencies, enhanced service quality and decreased maintenance costs. In addition, Telefonica de Espana's customers will benefit from multiple price plan options and reduced time to market for new services. Amdocs Ltd.
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