Monolith Outlines CEM Best Practices

Monolith unveils best practices for leveraging unified IT infrastructure management to optimize customer experience

October 4, 2011

1 Min Read

ST. CHARLES, Ill. -- Monolith Software, the market’s first and only unified IT infrastructure management software provider, today announced four advanced best practices for communications service providers seeking to implement a Customer Experience Management (CEM) agenda.

Those four best practices for a successful CEM program are

1. Adopt and Maintain a Proactive Stance2. Treat Customers as Treasured Assets 3. Eliminate Siloed Stores of Information4.Map Service Performance to Actual SLA CommitmentsMonolith Software

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