Metaswitch Taps Nuance for Speech-to-Text

MetaSwitch uses Nuance to target its carrier customer base with speech-to-text capabilities that span multiple devices

Sarah Thomas, Director, Women in Comms

June 22, 2010

2 Min Read
Metaswitch Taps Nuance for Speech-to-Text

Metaswitch Networks and Nuance Communications Inc. (Nasdaq: NUAN) announced a partnership today that will enhance MetaSwitch’s unified communications platform with speech-to-text transcription, while also expanding Nuance's potential users to include MetaSwitch's large carrier customer base.

The service will be offered to any carrier that uses CommPortal, MetaSwitch's voice application service portal that ties communications to any screen an operator serves. The portal lets users manage their calls and voice mail via smartphone, PC, landline, or set-top box -- and now lets them transcribe it as well.

Steve Gleave, vice president of marketing for the carrier systems division of Metaswitch, says this is a good way to let users cut down on inefficient voice mails, as well as keep a searchable archive of the texts, emails, and voice mails they do get. Once a voice mail is left, consumers or business users can convert it to an SMS or email and then send it to any screen they choose.

Nuance already serves a large customer base including enterprise platform providers and Tier 1 carriers like AT&T Inc. (NYSE: T), but John Pollard, Nuance's VP of voice-to-text services, says MetaSwitch opens up a relatively untapped carrier market for the speech-to-text vendor. MetaSwitch counts 500 on its customer list of primarily Tier 2 and 3 service providers making the migration to all-IP networks. (See Nuance Powers AT&T Voicemail-to-Text and Metaswitch Eyes an IPO.)

Pollard says he also expects benefits to stem from the way MetaSwitch does business.

“One reason we’re really excited about this partnership is that [MetaSwitch has] a unique product offering,” Pollard says. “They are nimble and offer their customers a sophisticated technology that’s relatively easy to get into.”

The companies haven’t announced any carrier customers for the service yet, although current MetaSwitch customer Frontier Communications Corp. (NYSE: FTR) lent a quote to the press release, calling speech-to-text a way to improve the user experience and keep voice mail relevant.

— Sarah Reedy, Senior Reporter, Light Reading Mobile

About the Author(s)

Sarah Thomas

Director, Women in Comms

Sarah Thomas's love affair with communications began in 2003 when she bought her first cellphone, a pink RAZR, which she duly "bedazzled" with the help of superglue and her dad.

She joined the editorial staff at Light Reading in 2010 and has been covering mobile technologies ever since. Sarah got her start covering telecom in 2007 at Telephony, later Connected Planet, may it rest in peace. Her non-telecom work experience includes a brief foray into public relations at Fleishman-Hillard (her cussin' upset the clients) and a hodge-podge of internships, including spells at Ingram's (Kansas City's business magazine), American Spa magazine (where she was Chief Hot-Tub Correspondent), and the tweens' quiz bible, QuizFest, in NYC.

As Editorial Operations Director, a role she took on in January 2015, Sarah is responsible for the day-to-day management of the non-news content elements on Light Reading.

Sarah received her Bachelor's in Journalism from the University of Missouri-Columbia. She lives in Chicago with her 3DTV, her iPad and a drawer full of smartphone cords.

Away from the world of telecom journalism, Sarah likes to dabble in monster truck racing, becoming part of Team Bigfoot in 2009.

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