The former CTO of Telus talks about technology strategy, compelling AI use cases, the evolution of telecom companies and much more in his exit interview with Light Reading.
Former Telus CTO Ibrahim Gedeon is not shy about his telecom industry opinions. He's not the retiring type but did, as announced in November, recently step away from his duties at Telus, where he'd spent over 20 years as the top technology strategist.
In this interview, Gedeon reflects on his biggest career challenges and ponders why the telecom industry was too slow to understand and chart a path for the direction that seems so obvious now – all services flowing from a single, hyper-automated, IP-based network.
Part of the problem, he said, is that new technology takes a while to absorb, and the business cases for some new tech need time to evolve. Adding to the complexity are the legacy services and technologies that force carriers to make choices that aren't great for anyone. The whole process, he said, is often not empathetic to the needs of the people or groups using telco services.
"We did VoIP, and if you look at the industry, we've gone backward from everything since VoIP," he said.
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