ITC^DeltaCom Picks Telution's OSS

CHICAGO -- Telution, Inc., a provider of operations support systems (OSS) software solutions for communication and entertainment service providers, announced today that ITC^DeltaCom, an integrated telecommunications and technology solutions provider to customers in the southern U.S., has selected and successfully implemented Telution’s COMX™ to streamline and improve its processes for managing the acquisition, servicing, and retention of its growing customer base of integrated local and long distance service bundles.ITC^DeltaCom, headquartered in West Point, Georgia, provides a unique, comprehensive mix of telecommunications solutions, including local and long distance voice services with enhanced calling features, as well as data (ATM, frame relay, IP VPNs), and Internet (dedicated access, managed firewall, web hosting) solutions.With COMX, ITC^DeltaCom will now be able to more fully automate the processes for ordering, provisioning, billing, and servicing its competitive small business and consumer service bundles. More importantly, COMX will provide ITC^DeltaCom a flexible platform to quickly and profitably add new products and services to its business. “COMX is designed to help companies like ITC^DeltaCom lower the cost of delivering and servicing customers through process automation and refinement,” said Kent Steffen, president and CEO of Telution. “More reliable operational processes improve service delivery, thus providing better customer retention and a higher return on ITC^DeltaCom’s growth strategies.”Telution Inc.