Exony Controls Contact Center Costs

NEWBURY, U.K. -- Exony, the leader in optimisation and control solutions for contact centres, has announced Exony 4.0, its next generation of software capability. Exony 4.0 spans the entire process of collecting and distributing valuable management information through to supporting the analysis process that leads to effective decision-making. Exony 4.0 also includes enhanced ‘Gateway’ capabilities that deliver highly secure transactional self-service applications that bridge the hosted network – customer premise divide.

Andy Seager, VP marketing said, “Exony 4.0 makes the process of optimising the performance of hosted and enterprise contact centres much easier. Our comprehensive solution gives contact centres flexibility and control to ensure that their operations are running at maximum efficiency, through accurate call routing, call data analysis and though linking legacy client databases securely to the contact centre environment.”

Exony Ltd.