Traxi Unveils VOIP Services

NEW YORK -- Traxi Technologies LLC, a provider of IP communications products and services, today announced its latest customer offerings. Designed to improve business operations for all types of organizations – from the SMB market to the Fortune 500 - Traxi Technologies’ products are designed to deliver both IP communications and IT solutions. Founded by industry veteran Lou Person, the Company works with firms to design, upgrade or install Voice Over IP (VoIP) and Enterprise Information Technology (IT) Solutions.

“With our new offerings, we have best positioned our firm to focus on our core competencies – Information Technology, Internet Protocol and Telephony. We have always been leaders in providing our customers with IT and Telephony solutions. VoIP allows us to leverage our management’s combined century of expertise with IT and Telephony into a fully integrated solution. Traxi Technologies has already finished many successful implementations and has successfully improved the business performance for law firms, real estate companies, hedge funds, e-commerce companies and large national banks,” said Lou Person, president of Traxi Technologies.

The following is a list of the five new products and services: VoIP Integration An integrator of Voice Over IP (VoIP) solutions, Traxi Technologies’ expertise covers all aspects of VoIP , which range from industry leading equipment manufacturers (such as ShoreTel), voice and data circuit providers, local area networks, wide area networks and power requirements. With its IT know-how, the Company understands the intricacies of VoIP integration. Traxi Technologies’ unique approach to deploying VoIP, coupled with the firm’s Volcrum software product, allows companies to seamlessly integrate VoIP systems into enterprise applications, such as customer relationship management systems, call centers and other back office systems.

VolcrumÔ

A Traxi Technologies flagship product, Volcrum is a middleware product that ties enterprise phone systems into enterprise applications, such as Customer Relationship Management tools, back office applications and custom/proprietary applications. The list of Volcrum software partners is rapidly growing and includes some of the most widely implemented manufacturers, including Microsoft, Best, Apple, SalesLogix, ACT!, Goldmine and FileMaker Pro. Volcrum ’s design allows it to integrate with almost any application; be it packaged software or internally developed. Volcrum allows companies to easily track all inbound and outbound calls and can improve employee productivity and customer satisfaction. The product suite provides a flexible set of tools that lets companies manage, integrate, control and administer an IP phone system (VoIP) or traditional phone system seamlessly with the rest of its technology infrastructure.

IT Architecture

Traxi Technologies founding competency is Information Technology (IT), and the firm continues to maintain a strong IT practice. In fact, it is the firm’s IT competency which enables Traxi Technologies to be a leading VoIP integrator. The firm’s unique approach is to support all aspects of technology that affects users’ desktops, including both the computer and the phone. The firm’s structured methodology allows Traxi Technologies to deploy, manage and support a wide range of technology within an IT infrastructure including servers, switches, routers, operating systems, wiring, applications, email, voice/data circuits, backup, anti-virus, VPN and phone systems

Help Desk & Monitoring

Traxi Technologies provides a 24/7 process driven Help Desk & Monitoring service that supports VoIP, IP communications and overall IT components. This offering is built to be user focused in order to rapidly and accurately respond to user requests for support. Traxi Technologies supports any user issue, including daily usability questions about a specific application, resolving desktop problems and providing system administration (adding users, making system changes, etc.) Support can be obtained through a sophisticated system, which allows support requests to be opened through email, a web interface and a live help desk phone number. By monitoring both the IT and IP communications of a firm, Traxi Technologies proactively manages an organizations total technology operation. . To determine the level of support required, Traxi Technologies starts with a Service Level Agreement (SLA) Workshop and performs a complete technology audit with the client. In addition, Traxi Technologies’ monitoring service proactively manages systems. The Company then reviews critical system data on a regular basis and looks for trends that could lead to potential problems.

Disaster Recovery & Business Continuity

Traxi Technologies provides total voice and data redundancy and works with businesses to devise a smart and cost-effective back-up plan in case of anoutage. The firm begins by identifying single points of failure anddeploys redundancies. Through the firm’s SIP Trunking, Traxi Technologies provides phone service to businesses over diverse and disparate circuits, offering true redundancy for voice circuits. The firm also supports backup email solutions (backup mail exchange), which provides a mechanism to store, and then forward, email at a remote location in the event a client has an outage.

Traxi Technologies LLC