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Who Cares About Cloud? What Service Providers Really Need in Service AssuranceWho Cares About Cloud? What Service Providers Really Need in Service Assurance

The telecom industry is at an inflection point. As the world grows increasingly connected, new market opportunities and enterprise use cases are so abundant that it’s hard to know which way to turn. Whatever the future holds, CSPs need the ability to seize new market opportunities when the time is right – and innovators in these new markets need OSS solutions that can be rapidly deployed and fit their needs. Whether a CSP or a new market innovator it’s guaranteed that superior network performance and market agility will both be critical. Having the right operational support systems (OSS) in place will impact which business opportunities can be pursued. This means service assurance solutions must be scalable, robust, and configurable. There is a debate about whether operators are ready to deploy public cloud solutions for OSS or not – but this is entirely the wrong consideration. Cloud-enabling OSS solutions are about much more than making them deployable on t

Jim Hodges

April 24, 2023

1 Hr View
Who Cares About Cloud? What Service Providers Really Need in Service Assurance

Date: May 31, 2023

Duration: 1 Hr

About the Author(s)

Jim Hodges

Chief Analyst - Cloud and Security, Heavy Reading

Jim leads Heavy Reading's research on the impact of NFV on the control plane and application layers at the core and edge. This includes the evolution path of SIP applications, unified communications (UC), IP Multimedia Subsystem (IMS), session border controllers (SBCs), Diameter signaling controllers (DSCs), policy controllers and WebRTC. Jim is also focused on the network and subscriber impact of Big Data and Analytics. He authors Heavy Reading's NFV and SDN Market Trackers. Other areas of research coverage include Subscriber Data Management (SDM) and fixed-line TDM replacement. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

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