Verizon Wireless Closing a Third of US Call Centers, Cutting Customer Service Jobs

WASHINGTON, DC -- Verizon Wireless announced plans last month to close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs. Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the company transitions to a home-based customer service representative model over the next year.

Verizon is characterizing these closures as a necessary part of its transition to a home-based workforce at six of its 18 existing call centers. But this "transition" masks the employment loss that will result.

"Workers deserve real job security," said Dennis Trainor, CWA District 1 VP and chair of CWA's Wireless Workers United, a network of union and non-union workers organizing to protect good jobs and quality customer service. "If this is not a layoff, as Verizon Wireless claims, all workers at the six affected centers should get to keep their jobs. If workers don't qualify for home-based positions, Verizon should provide nearby office space and not force workers to relocate hundreds or thousands of miles away from their current jobs."

The new home-based jobs require workers to be able to work split shifts, weekends and holidays, have high-speed internet at home and an extra room with total quiet -- conditions that many working families cannot meet.

Verizon's latest job cuts come despite the company's continued profitability and recent windfall from the corporate tax cuts that Congress passed last year, which the company estimates will be $3-4 billion in 2018.

Verizon Wireless has already closed 19 call centers since 2012, affecting 11,000 workers. And while House Speaker Paul Ryan and President Trump promised that the passing the tax bill would help working families because companies would bring jobs back to the United States, Verizon continues to use third-party contractors around the world. These contractors often pay poverty wages, boosting profits for corporate executives and large shareholders.

Verizon Communications Inc. (NYSE: VZ)

Communications Workers of America

wanlord 9/18/2018 | 2:36:11 PM
Go90 As I predicted in other posts Go90 did what I thought, it literally went 90 degrees flat and dead. The outcome is more layoffs and cuts have to come from somewhere to make up for the estimated 1 BILLION dollars blown by Brian Angiolet and team, but of course he keeps his job...

mikejohn 9/17/2018 | 4:26:02 AM
Extremely Sad I am extremely sad to see this. Nearly in every field companies are cutting jobs and maximizing profits. Some law must be passed in UN about laying jobs with increase in population.


Mike John
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nadirbaba 7/25/2018 | 7:48:02 AM
really sad this is really bad.
Phil_Britt 5/19/2018 | 3:14:33 PM
Re: Sad to Hear Those who keep their jobs will now have no true ability to get away from the job. Working from home can be nice, but you have the extra expense of maintaining an office space. And even if you have a separate, "quiet" room, an office environment can be better in many ways.
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