Business Transformation

Digital Transformation: Telecom Executives Sound Off

Cevis: The Verizon Partner Solutions team is dedicated to delivering a best-in-class experience for its customers and, in support of this, has had three key priorities in 2018:

  • Leveraging Verizon's network investment to deliver more services to customers at more locations, including Verizon's Intelligent Edge Network.
  • Bringing new enhanced solutions to market to expand the offerings that connect our customers to the digital world.
  • Transforming the customer experience with new APIs and tools to simplify the day-to-day interactions our teams have together.

MEF: What do you see as the key trends and technology disruptors driving industry transformation? (automation, AI/machine learning, intent-driven network, 5G, etc.)

Pacewicz: 5G, intent-based networking, automation, customer accessibility to their assets and decision making.

For example, with 5G, we've stated our goal to launch standards-based mobile 5G service in parts of 12 cities this year, the first service provider in the US to do so. We think 5G will have a huge impact on a variety of industries. For example, we recently announced a project to test 5G in a "smart" factory in Austin, enabling what's known as Industry 4.0. The goal of the testbed will be to provide a real-world understanding of how 5G can impact manufacturing and provide insight into the future of a smart factory.

Steiff: Automation is definitely the key word here. All of the trends currently seen revolve around it, either as a result of automation (5G, data-on-demand, autonomous systems) or as the underlying prerequisites (Industry-Wide Unified Information Model, Unified Process, Federated Catalogues).”

Cevis: We've been watching 4 key areas this year:

  • Flexible networks: With networks continuing to evolve, we're seeing a major shift in thinking around the importance of network and infrastructure ownership. Service providers have been increasingly deploying open-access networking and hosting structure and, with software-defined networking (SDN) deployments now live around the globe, companies are beginning to explore what they can really do with the security, agility and flexibility of virtualized network services. We've also seen increased implementation of application-aware networking, with the objective of managing application performance, capabilities and security to make the most of bandwidth.
  • Measuring the effectiveness of security: We've also seen a continued focus on security, and particularly security embedded into the platform. We've also seen a focus on measuring security effectiveness, so that cyber-risks can be integrated into enterprise risk assessment.
  • Customer experience journey transformation: We've also seen a collaboration transformation in 2018, with organizations thinking about how they can deliver multi-channel access to improve both user experience and productivity. Software-defined networking has played a role here, facilitating intelligent data management and multi-platform call routing for more effective collaboration.
  • Scalable, global solutions: Finally, in the increasingly complex and interdependent world of telecoms, technology and media, we've seen a intensified need for wholesale services, and network solutions that are both flexible and scalable enough to deal with not only technology trends today, but also whatever the future holds.

Moving beyond 2018, it's obvious that digital is going to continue to transform entire industries.

Next page: Business challenges for next-generation networks

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