Though having had some bad outsourcing experiences in the past, service providers are now smarter and are being very selective and demanding with new outsourcing contracts. Vendors are aware of this increased demand and are answering with an increased emphasis on their expertise and end-to-end managed services that keep the service providers customer satisfaction in mind.
Many vendors in the space are rolling out customer experience management (CEM) and advanced analytic solutions as part of the race to win these managed services customers and are well aware that communications service providers are preparing and anticipating M2M. It will come down to which vendors will be able to understand the service providers' needs and deliver and provide support consistently; this will determine the lion's share in the telco BSS/OSS managed services space.
Heavy Reading's new report, The Changing Landscape of BSS/OSS Managed Services features the BSS/OSS offerings of 17 managed services offerings of vendors in the telco space and what trends and growth they anticipate in BSS/OSS managed services over the next two years.
— Sarah Wallace, Analyst, Heavy Reading
For more information about Heavy Reading's The Changing Landscape of BSS/OSS Managed Services, please contact:
- Dave Williams
Sales Director, Heavy Reading