Calix Takes SaaS View of Customer Service

PETALUMA, Calif. -- Calix, Inc. (NYSE: CALX) today announced the expansion of the Compass suite of software solutions with the addition of Consumer Connect, a cloud-based, software-as-a-service (SaaS) application that allows communications service providers to rapidly turn-up and manage broadband-ready devices, as well as create new services based on enhanced home network visibility and access. Leveraging industry standard protocols, Consumer Connect allows communications service providers who have deployed Broadband Forum TR-069 compliant modems, gateways, and femtocells to extend their services reach all the way to broadband devices used within their subscribers’ homes. Service providers can leverage this new position in the network to potentially expand, strengthen, and find new ways to monetize their relationships with their subscribers, as well as reduce operational costs.

“Having a strong presence in the homes of our subscribers is a key initiative in the transformation of our business,” said Brooks Goodall, operations manager at Reservation Telephone Cooperative (RTC) in Parshall, ND. “We have already deployed Compass Flow Analyze in our network, and have greatly benefitted from the deeper understanding we now have of the applications traversing our network and how our customers utilize their broadband connections. Now with Consumer Connect, we will have a natural complement to Flow Analyzer that takes us to the next level, allowing us to extend our network visibility and our services opportunity all the way to the subscriber device. The Compass suite of applications is providing us with the right tools to better understand our customers and their broadband behaviors, and find new and compelling ways to serve them.”

Calix Inc. (NYSE: CALX)