CopperCom Repairs Tornado Damage

BOCA RATON, Fla. -- CopperCom, the company that is Liberating the Local Exchange, teamed with Aeneas Internet and Telephone to restore service to Aeneas' customers affected by the tornado on May 4th. Aeneas' facility, located in downtown Jackson, Tennessee was completely destroyed by a tornado. The tornado, determined to be F4 -meaning winds topped 207 miles per hour - , damaged about 1600 homes and businesses in the area.

Aeneas contacted CopperCom on the evening of Sunday, May 4th. On May 5th, one of CopperCom's engineers was on site to assess the damage and to determine the best course of action. A new site was selected and installation began on May 6th. By Wednesday, May 7th, at 2:00am, CopperCom's CSX 2100 next-generation switch was operational.

"We were impressed with CopperCom's quick response and excellent customer service. CopperCom's commitment to its customers clearly illustrates their partnership approach. They had a person at our site by Monday morning who analyzed the situation and developed a plan of action. Our building was totally destroyed, but we were able to move the switch to a new location and restore services very quickly." said Jonathan Harlan, chief executive officer and president, Aeneas Internet and Telephone.

"High quality customer service and support is one of our key objectives at CopperCom. We have the tools and resources required to support our customers both remotely and on site," said Jim Edmunds, vice president of product development and customer support at CopperCom. "We are pleased to be able to work with a company like Aeneas, which also puts customer service at the top of its priorities."

CopperCom Inc.