Alcatel and Telefónica Soluciones partner to provide enterprises with value-added IP communications solutions

October 12, 2004

1 Min Read

PARIS -- Alcatel (Paris: CGEP.PA and NYSE: ALA) and Telefónica Soluciones, a subsidiary of Telefónica, the leading telecommunications carrier in Spain, today announced a partnership to join forces in delivering enterprise communications solutions.

As part of the agreement, Alcatel and Telefónica Soluciones will formally collaborate to provide enterprises with a broad range of enterprise solutions and services, including IP telephony, call centers and unified communications. Taking an open, user-centric approach to delivering solutions, Alcatel and Telefónica Soluciones will work closely with customers to provide products and services that meet their specific market needs, with a focus on value-added communications applications.

The solutions will be based on the Alcatel OmniPCX Enterprise IP communication server platform with Telefónica Soluciones providing its high level of expertise in systems and applications integration, including customer relationship management (CRM), contact center and unified communication applications. Today, Telefónica Soluciones has more than 250 large contact center projects implemented in Spain across multiple vertical markets, including banking, insurance, public administration and manufacturing.

"With the Alcatel OmniPCX Enterprise and its advanced software applications, we will be able to offer our customers industry-leading, converged solutions, significantly optimizing enterprise communications for our customers", said José Antonio Rocha, CRM business development director at Telefónica Soluciones.

"This agreement will offer customers immediate benefits that combine advanced, software-based communications solutions with the implementation expertise of the leading applications integrator in the region", added Luis Miguel Domínguez, contact center country manager of Alcatel's Enterprise Solutions activities in Spain.

Alcatel SA

Telefònica SA

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