Telecom Embraces AI's Potential

Denise Culver
Heavy Lifting Analyst Notes
Denise Culver, Online Research Director

The symbiosis between artificial intelligence (AI) and software-defined networks (SDNs) is an intriguing and -- dare I even tempt the gods? -- exciting possibility for carriers looking to roll out services more quickly and efficiently.

Case in point is AT&T's Domain 2.0 initiative to essentially transform its network and infrastructure into a system that resembles a cloud computing service by replacing many of its current network elements with software using NFV infrastructure and have those software-based components perform tasks using SDN protocols. The underlying code includes some of AT&T's very own AI smarts.

In just the past week, five significant announcements have been covered by Light Reading that underscore the continuing growth and exploration of AI:

As a result of AI's burgeoning development, there are many companies and products featured in Virtuapedia, with a few standouts, such as:

  • NUGU from SK Telecom is an AI service that's based on voice recognition and offers a range of services, including smart home control, music recommendations, schedule notifications and smartphone location tracking. Future features include voice-enabled e-commerce and media services.

  • IPsoft's Amelia is an agent that replaces service desk and customer service agents by learning a company's business processes and emulating human intelligence. It naturally interacts with people and learns through observation to determine what actions to take to solve problems and fulfill requests.

  • Z-Brain Cloud Management from ZeroStack is software that drives private clouds that store and analyze telemetry using AI and machine learning for capacity planning, upgrades, management and troubleshooting.

    More than 1,500 companies and 1,600 products are now listed in Virtuapedia, making it the telecom industry’s most comprehensive resource for all things related to virtualization. Some 13,000 network professionals also are now registered with Virtuapedia, giving them access not only to vendor and product information but also to the latest industry news and research from Heavy Reading.

    To get your company listed in Virtuapedia, go to the Get Listed tab on the site. To join the growing ranks of the virtualization community and get access to executive summaries of Heavy Reading's research, go to the Register Now tab.

    — Denise Culver, Director of Online Research, Heavy Reading

    Make sure your company and services are listed free of charge at Virtuapedia, the comprehensive set of searchable databases covering the companies, products, industry organizations and people that are directly involved in defining and shaping the virtualization industry.

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