Streaming video growth slowing but not stalling – study

OTT video service adoption rates are no longer soaring, but US consumers are still subscribing to more streaming services than ever and churn rates are low for the top three services.

Alan Breznick, Cable/Video Practice Leader, Light Reading

September 1, 2021

3 Min Read
Streaming video growth slowing but not stalling – study

While last year's pandemic-fueled surge in streaming video usage may be over, Americans are still watching more OTT video than ever before and the big three streaming services – Netflix, Amazon Prime and Hulu – are doing just fine, thank you.These are two of the main findings of a new study by Leichtman Research Group released Tuesday. The study, based on a phone and online survey of 2,000 US households nationwide over June and July, found that 82% of all households now have at least one subscription video-on-demand (SVoD) or direct-to-consumer (DTC) service. Some 53% have three or more services and 27% have five or more services.Further, the Leichtman survey revealed that 78% of all US households have signed up for at least one of the big three streaming services – Netflix, Amazon Prime and Hulu. While that's unchanged from last year's results, it's still up from the pre-pandemic totals of 74% in 2019 and 59% back in 2016.Moreover, the study found that 58% of American households now subscribe to more than one of the big three streamers. That's up from 55% in 2020, 51% in 2019, and 28% in 2016. As a result, the mean number of SVoD/DTC services among all households has climbed to 3.1, up from 2.9 a year ago.Perhaps just as notably, 41% of all adults reported streaming a top SVoD service daily, up just slightly from 40% in 2020, but much more markedly from 33% in 2019 and 24% in 2016."The percent of households with a top SVoD service held steady in 2021, and those using any of these services daily also levelled off after being pulled forward last year due to the coronavirus pandemic," noted Bruce Leichtman, president and principal analyst for Leichtman Research Group, in a statement. But, he added, "while the breadth of households with a major SVoD service is similar to last year, those with multiple top SVoD services continued to expand."In another significant finding, the new Leichtman study indicated that there's relatively little churn occurring among the three leading streaming services. As reported first by Fierce Video, Netflix scored the best on the churn scale, with some 4% of households saying they had subscribed in the past year but no longer did. Amazon Prime and Hulu clocked in at 5% and 6%, respectively. Leichtman noted that such churn rates are comparable to the 4% annual churn rates of legacy pay-TV services.The Leichtman study results generally jibe with other recent surveys that show streaming video usage still on the rise, if no longer soaring at 2020 growth rates. A recent study by TiVo, for instance, found that the average number of services used by US consumers jumped to 8.75 from 6.9 a year ago, a 27% increase. Survey respondents used an average of five paid services and 3.7 free, ad-supported services, that study said.Related posts:Average number of video services per consumer climbs to 8.75 – TiVo study'FAST' has become a fast mover in the streaming game – studyDisney+ surpasses 100M subs worldwide'Streaming wars' a battle of addition, not attrition – analyst— Alan Breznick, Cable/Video Practice Leader, Light Reading

About the Author(s)

Alan Breznick

Cable/Video Practice Leader, Light Reading

Alan Breznick is a business editor and research analyst who has tracked the cable, broadband and video markets like an over-bred bloodhound for more than 20 years.

As a senior analyst at Light Reading's research arm, Heavy Reading, for six years, Alan authored numerous reports, columns, white papers and case studies, moderated dozens of webinars, and organized and hosted more than 15 -- count 'em --regional conferences on cable, broadband and IPTV technology topics. And all this while maintaining a summer job as an ostrich wrangler.

Before that, he was the founding editor of Light Reading Cable, transforming a monthly newsletter into a daily website. Prior to joining Light Reading, Alan was a broadband analyst for Kinetic Strategies and a contributing analyst for One Touch Intelligence.

He is based in the Toronto area, though is New York born and bred. Just ask, and he will take you on a power-walking tour of Manhattan, pointing out the tourist hotspots and the places that make up his personal timeline: The bench where he smoked his first pipe; the alley where he won his first fist fight. That kind of thing.

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