Verizon Upgrades Customer Contact Suite

Orlando, Fla – Businesses serving all industries will be able to connect seamlessly with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution’s new Unified Customer Experience solution.

Verizon’s soon-to-be-available addition to its continually evolving Customer Contact Solutions portfolio will enable enterprise and government agencies to deliver a personalized and superior omni-channel experience to clients.

The feature-rich solution offers multiple options for connecting with customers however they like, including the callback service to be used when call volumes are high, or interactive voice recognition and speech analytics that are designed to deliver a personalized experience.

With the new platform, agents in the office or on-the-go will gain a comprehensive picture of the customer’s preferences, previous purchases and interactions to enable a true omni-channel customer experience.

Available in late May in the U.S. and supporting users in 48 countries around the globe, the dedicated cloud-based contact center solution is developed with eLoyalty and is built on top of Cisco’s Hosted Collaboration Solution for Contact Center.

Verizon’s Unified Customer Experience is an evolution of its Customer Contact Solutions portfolio ideally suited for small to large enterprises. Verizon continually leads the customer contact center industry since the emergence of IP communications with advanced solutions including IP Toll Free and IP Interactive Voice Response (IVR).

Verizon Enterprise Solutions