Light Reading
Redesign of the company's self-service customer website.

XO Launches NewCustomer Portal

Light Reading
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Light Reading
5/20/2014
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HERNDON, Va. -- XO Communications today announced the launch of a new online customer portal designed to enhance service and support for its customers. The new portal is a complete redesign of the company’s self-service customer website into a clean, straightforward and highly intuitive interface with powerful new capabilities. The new portal puts customers in charge of using their XO services with role-based personalization and instant visibility into the most-important information to help manage critical business functions. In addition, customers gain greater transparency into the status of service requests and orders, advanced feature management, and insight into network performance and usage information. Customers can access the portal 24/7 from nearly any device, and have one-button access to a callback feature that eliminates time-on-hold waiting for an answer.

“The launch of myXO speaks to our commitment to providing a more valuable and simplified online environment for our customers,” said Don MacNeil, chief operating officer, XO Communications. “We are focused on delivering exceptional service, and the deployment of the myXO portal with its centralized dashboard helps us enhance the overall service delivery experience. By providing customers with a new level of control over their own service and scheduling, customers can now choose how and when to interact with XO, streamlining their user experience and allowing XO to be more flexible and personally responsive to each customer,” he added.

XO Communications Inc.

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