& cplSiteName &

XO Launches NewCustomer Portal

Light Reading
News Wire Feed
Light Reading
5/20/2014
50%
50%

HERNDON, Va. -- XO Communications today announced the launch of a new online customer portal designed to enhance service and support for its customers. The new portal is a complete redesign of the company’s self-service customer website into a clean, straightforward and highly intuitive interface with powerful new capabilities. The new portal puts customers in charge of using their XO services with role-based personalization and instant visibility into the most-important information to help manage critical business functions. In addition, customers gain greater transparency into the status of service requests and orders, advanced feature management, and insight into network performance and usage information. Customers can access the portal 24/7 from nearly any device, and have one-button access to a callback feature that eliminates time-on-hold waiting for an answer.

“The launch of myXO speaks to our commitment to providing a more valuable and simplified online environment for our customers,” said Don MacNeil, chief operating officer, XO Communications. “We are focused on delivering exceptional service, and the deployment of the myXO portal with its centralized dashboard helps us enhance the overall service delivery experience. By providing customers with a new level of control over their own service and scheduling, customers can now choose how and when to interact with XO, streamlining their user experience and allowing XO to be more flexible and personally responsive to each customer,” he added.

XO Communications Inc.

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Featured Video
From The Founder
John Chambers is still as passionate about business and innovation as he ever was at Cisco, finds Steve Saunders.
Flash Poll
Upcoming Live Events
June 26, 2018, Nice, France
September 12, 2018, Los Angeles, CA
September 24-26, 2018, Westin Westminster, Denver
October 9, 2018, The Westin Times Square, New York
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 7-8, 2018, London, United Kingdom
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
All Upcoming Live Events
Hot Topics
Telco Job Prospects Go From Bad to Worse
Iain Morris, News Editor, 6/22/2018
Larry Ellison Laughed at the Cloud, Now the Cloud Is Laughing Back
Mitch Wagner, Executive Editor, Light Reading, 6/20/2018
Mavenir's Billion-Dollar Blueprint
Ray Le Maistre, Editor-in-Chief, 6/18/2018
5G Transport – Where Do We Start?
Ray Le Maistre, Editor-in-Chief, 6/21/2018
Animals with Phones
Backing Up Your Work Is Crucial Click Here
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

Like Us on Facebook
Twitter Feed