Suddenlink Deploys NetCracker CRM Solution

WALTHAM, Mass. -- NetCracker Technology announced today that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the NetCracker CRM solution which is seamlessly integrated with the NetCracker Revenue Management capabilities. The expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations.

Suddenlink is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of more than 1.5 million residential and commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere.

Suddenlink has gone live with several NetCracker components as part of the engagement, including the NetCracker Framework, which hosts NetCracker’s Customer Information Management and Customer Care offerings. The CRM solution is rolled out to all Suddenlink call centers and is being used by sales, retention, customer care and technical support representatives to optimize customer interactions and eliminate swivel between multiple systems.

Netcracker Technology Corp.