Light Reading
At CTIA Wireless 2009, cellular customers speak up and make their wireless wishes known
Video

CTIA 2009: Wireless Provider Wishes

50%
50%
At CTIA Wireless 2009, cellular customers speak up and make their wireless wishes known
Newest First  |  Oldest First  |  Threaded View
DCITDave
50%
50%
DCITDave,
User Rank: Light Beer
12/5/2012 | 4:07:41 PM
re: CTIA 2009: Wireless Provider Wishes


Yeah, the perspective of the average CTIA floor walker is something we don't hear that often. And you're right: They weren't all that critical, beyond what we normally hear. 


Would have been funny to throw you in the mix and hear some gripes about LTE deployments right smack in the middle of two folks talking about phone colors and whatnot.


 


ph

Gabriel Brown
50%
50%
Gabriel Brown,
User Rank: Light Sabre
12/5/2012 | 4:07:41 PM
re: CTIA 2009: Wireless Provider Wishes


Nice idea. Bit of an easy crowd. That phones 'work without wires' seems enough for some people once you throw in a bit of customer service and lower prices.


Liked the guy from Pensylvania. Adding more towers is suitably difficult.  


Feel sorry for the Canadians. No flat rate mobile data. Really?

DCITDave
50%
50%
DCITDave,
User Rank: Light Beer
12/5/2012 | 4:07:28 PM
re: CTIA 2009: Wireless Provider Wishes


re: " I guess the whole idea of turning a very manual, fairly long process into something much shorter and less painful has some appeal."


True in customer service.


Dentistry, too.

jasonlackey
50%
50%
jasonlackey,
User Rank: Light Beer
12/5/2012 | 4:07:28 PM
re: CTIA 2009: Wireless Provider Wishes


It was interesting being at CTIA - I got to do customer care demos at the InnoPath booth for pretty much the entire show. We have some new technology using OMA-DM and a bunch of other TLAs to help mobile network operators and device makers deliver better customer support over the air. Long and short of it is that most of the people I talked to said that they did not really enjoy dealing with customer support and they felt that the calls usually took too long, often were frustrating and all too often if the call was about anything other than billing or service plans required at least one escalation. People talked about being hung up on, being transferred around and being transferred into black holes.


The cool thing was when I showed them the OTA technology we have - stuff where I can fix a broken email account over the air with a couple clicks of a mouse or update firmware, install software, configure the phone etc, most people thought that would make a big difference. I guess the whole idea of turning a very manual, fairly long process into something much shorter and less painful has some appeal. I guess things like 10 minutes with Steve the helpful CSR are probably more appealing that 30 minutes with Steve the helpful CSR.

Flash Poll
LRTV Custom TV
A New Security Paradigm in SDN/NFV

7|28|14   |   02:54   |   (0) comments


Paul Shaneck, Global Director Network Solutions for Symantec, discusses the evolving virtualized network, explaining how Symantec is leading the security discussion as it relates to SDN and NFV, and helping to ensure the network is protected and compliant.
LRTV Documentaries
Sprint's Network Evolution

7|24|14   |   14:59   |   (0) comments


Sprint's Jay Bluhm gives a keynote speech at the Big Telecom Event (BTE) about Sprint's network and services evolution strategy, including Spark.
LRTV Documentaries
BTE Keynote: The Software-Defined Operator

7|24|14   |   18:43   |   (1) comment


Deutsche Telekom's Axel Clauberg explains the concept of the software-defined operator to the Big Telecom Event (BTE) crowd.
Light Reedy
Numbers Are In: LR's 2014 Salary Survey

7|24|14   |   1:25   |   (7) comments


Our fourth annual Salary Survey paints a picture of who's hiring, firing, earning, and yearning for a change in the telecom industry.
LRTV Custom TV
Driving the Network Transformation

7|23|14   |   4:29   |   (0) comments


Intel's Sandra Rivera discusses network transformation and how Intel technologies, programs, and standards body efforts have helped the industry migration to SDN and NFV.
LRTV Custom TV
Distributed NFV-Based Business Services by RAD

7|18|14   |   5:38   |   (0) comments


With the ETSI-approved Distributed NFV PoC running in the background, RAD's CEO, Dror Bin, talks about why D-NFV makes compelling sense for service providers, and about the dollars and cents RAD is putting behind D-NFV.
LRTV Custom TV
MRV Accelerating Packet Optical Convergence

7|15|14   |   6:06   |   (0) comments


Giving you network insight to make your network smarter.
LRTV Custom TV
NFV-Enabled Ethernet for Generating New Revenues

7|15|14   |   5:49   |   (0) comments


Cyan's Planet Orchestrate allows service providers and their end-customers to activate software-based capabilities such as firewalls and encryption on top of existing Ethernet services in just minutes.
LRTV Custom TV
Symkloud NVF-Ready Video Transcoding, Big Data

7|9|14   |   3:41   |   (0) comments


Kontron and ISV partner Vantrix demonstrate high-performance video transcoding and data analytic solutions on same 2U standard platform that is ready for SDN and NFV deployments made by mobile, cable and cloud operators.
LRTV Huawei Video Resource Center
The Evolving Role of Hybrid Video for Competitive Success

7|4|14   |   4:09   |   (0) comments


At Huawei's Global Analysts Summit in Shenzhen, China, Steven C. Hawley from TV Strategies speaks to us about the evolving role of hybrid video for competitive success.
LRTV Huawei Video Resource Center
How CSPs Leverage Big Data in the Digital Economy

7|4|14   |   4:48   |   (2) comments


Justin van der Lande from Analysys Mason shares with us his views on how telecom operators can leverage customer asset monetization with big data. His discusses the current status of big data applications and the challenges and opportunities for telecom operators in the digital economy era.
LRTV Huawei Video Resource Center
Accelerator for Digital Business Future Oriented BSS

7|4|14   |   3:08   |   (0) comments


Mobile and internet are becoming intertwined; IT and CT are integrating; and leading CSPs have begun to transform to information service and entertainment providers. How should the BSS system evolve to enable this transformation? Karl Whitelock, an analyst at Frost & Sullivan, shares his views.
Upcoming Live Events!!
September 16, 2014, Santa Clara, CA
September 16, 2014, Santa Clara, CA
October 29, 2014, New York City
November 6, 2014, Santa Clara
November 11, 2014, Atlanta, GA
December 9-10, 2014, Reykjavik, Iceland
June 9-10, 2015, Chicago, IL
Infographics
Packet Design asks network professionals how they handle the cloud, SDN, and network management.
Today's Cartoon
Vacation Special Caption Competition Click Here
Latest Comment
Hot Topics
The Municipal Menace?
Jason Meyers, Senior Editor, Utility Communications/IoT, 7/22/2014
Cisco Puts a Fog Over IoT
Sarah Reedy, Senior Editor, 7/23/2014
Apple Earnings: Strong iPhone Sales, iPad Sales Slump, $7.8B Profit
Mitch Wagner, West Coast Bureau Chief, Light Reading, 7/22/2014
Salary Survey Report 2014
Sarah Reedy, Senior Editor, 7/23/2014
Like Us on Facebook
Twitter Feed