& cplSiteName &

Time Warner Cable to Shut Down Nat'l Division

Jeff Baumgartner
LR Cable News Analysis
Jeff Baumgartner
1/27/2010
50%
50%

Time Warner Cable Inc. (NYSE: TWC) confirmed today that it intends to close down its National Division later this year, a move that could affect as many as 350 MSO employees in Colorado.

Of that number, about will 100 involve management positions, with the balance affecting customer care jobs that are currently serving the systems that make up the National Division, according to TWC spokesman Jim Gordon.

Time Warner Cable says the process of closing the National Systems headquarters in Denver and its supporting call center operations will start in about 90 days, "and continue for several months." The MSO plans to host on-site job fairs with local companies.

Following the closure, TWC says it will still employ 800 in five locations in Colorado, including the systems it operates in Gunnison and Telluride. The MSO will also keep its two facilities just south of Denver open, maintaining several functions there, including corporate marketing, design, finance, and engineering.

Gordon also confirmed that TWC's Advanced Technology Group, which operates out of Broomfield and spawned new services like "Start Over," and a call center in Colorado Springs, which currently serves the MSO's West region, aren't affected by the decision.

Although a label like "National Division" might lead some to assume that it's TWC's largest, it's not. The division comprises several small systems serving pockets of 15 states (Alabama, Arizona, Southern California, Colorado, Idaho, Indiana, Illinois, Kansas, Kentucky, Missouri, Nebraska, Ohio, Virginia, Washington, and West Virginia), but they serve fewer than 1 million TWC customers combined. TWC's aggregate subscriber base is north of 14 million.

Gordon says systems in the National Division will be aligned with TWC's East, West, and Midwest regions (the MSO's other two divisions are Texas and New York City). For example, TWC's system in Dothan, Ala., will end up reporting into the East region, which is based in Charlotte, N.C.

Gordon says it's all part of an ongoing regionalization and standardization process. "We firmly believe that bringing [those systems] into the regional structure will have a positive impact on the customer experience."

Time Warner Cable is scheduled to report fourth-quarter results Thursday morning.

— Jeff Baumgartner, Site Editor, Cable Digital News

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Featured Video
From The Founder
Light Reading founder Steve Saunders grills Cisco's Roland Acra on how he's bringing automation to life inside the data center.
Flash Poll
Upcoming Live Events
March 20-22, 2018, Denver Marriott Tech Center
March 22, 2018, Denver, Colorado | Denver Marriott Tech Center
March 28, 2018, Kansas City Convention Center
April 4, 2018, The Westin Dallas Downtown, Dallas
April 9, 2018, Las Vegas Convention Center
May 14-16, 2018, Austin Convention Center
September 25-27, 2018, Denver, Colorado
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
All Upcoming Live Events
Hot Topics
Net Neutrality Moves Are as Futile as Trump's Comb-Over
Iain Morris, News Editor, 1/18/2018
Samsung Plots New 5G Modem – Report
Dan Jones, Mobile Editor, 1/18/2018
Europe Urges US to Block Trump on Net Neutrality
Iain Morris, News Editor, 1/22/2018
Last Look – CES 2018 Spectacular, in Photos
Mari Silbey, Senior Editor, Cable/Video, 1/22/2018
Has the 5G Upturn Begun?
Iain Morris, News Editor, 1/19/2018
Animals with Phones
I May Have an Appointment Available Later Today... Click Here
Let me check my schedule.
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

Like Us on Facebook
Twitter Feed