Light Reading
6:50 AM Screen envy is the order of the day at Bharti Airtel's Gurgaon operations center

Bharti's Big-Screen Experience

Ray Le Maistre
12/19/2012
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6:50 AM -- Networks are large and complicated beasts, so it's handy for telco operations teams to have multiple views of what's happening to the infrastructure and how changes in the network might be impacting service quality.

India's leading operator, Bharti Airtel Ltd., decided it would deliver those multiple views all at once by building a screen with a larger surface area than a tennis court at its Universal Network Operations Center in Manesar, Gurgaon (just outside New Delhi).

The operator procured Service Provider Information Technology (SPIT) systems and know-how from customer experience partner Nokia Siemens Networks and believes it has an unrivalled view of its networks and the services being delivered to its 186 million mobile and 3.3 million fixed line users in India.

For the full story and more pictures, check out this full report from Light Reading India editor Gagandeep Kaur -- Airtel's Wall of Pride.

— Ray Le Maistre, International Managing Editor, Light Reading

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digits,
User Rank: Light Beer
1/5/2013 | 2:03:45 AM
re: Bharti's Big-Screen Experience


It looks amazing and all sounds very impressive, but...


The big question is -- will Airtel's customers benefit from this move? Will their customer experience improve at all?

tony33
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tony33,
User Rank: Light Beer
1/5/2013 | 2:03:39 AM
re: Bharti's Big-Screen Experience


Excellent view...Till now, it was all about Reliance when it came to great Network Experience/ Operation Center...But Bharti is clearly taking lead here...congrats..Vinay, New Delhi

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