Amdocs Releases BSS/OSS Upgrade
ST. LOUIS -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9, the company’s latest product suite which revolutionizes the customer experience. This major release redefines the service provider’s operating environment by delivering real-time integration from the device to the network, breaking down the traditional barriers to service and system convergence and enabling enriched customer experiences. Spanning business support systems (BSS), operational support systems (OSS) and network control domains, Amdocs CES 9 is the only integrated suite that enables service providers to unleash the power of experience by rapidly launching and monetizing innovative offers, personalizing every interaction with real-time insight, and empowering customers to take control of their experiences across any channel, network, service or device – while delivering operational efficiencies. “In order to remain competitive, service providers need to be able to improve their time to market for new services,” said Ari Banerjee, senior analyst at Heavy Reading. “Amdocs CES 9’s real-time integrated approach allows service providers to meet the customer needs of today and tomorrow while also providing their customers control of how and when they consume these services. CES 9 manages the complete customer experience: from the point of interaction on the device to the quality of network and service experience.” Amdocs Ltd.