Over 100,000 reports come in for Verizon outage

Verizon mobile service outage reports have come in from major cities including Chicago, Phoenix, Denver, Indianapolis, Seattle, Omaha, Minneapolis, Cincinnati and Los Angeles.

Kelsey Ziser, Senior Editor

September 30, 2024

2 Min Read
 Verizon retail store in New York City
(Source: Verizon)

It's going to be a tough day for some Verizon customers with reports of outages increasing.

Outage reports have come in from Naples and St. Petersburg, Florida; Washington, Atlanta and over 500 other cities, according to The Verge and Outage.report.

Reports peaked at 11 a.m. ET, with over 100,000 outage reports against a baseline of 74, according to Downdetector, which is managed by speed test provider Ookla. The majority of reports have come in along the east coast and from some major cities including Chicago, Phoenix, Denver, Indianapolis, Seattle, Omaha, Minneapolis, Cincinnati and Los Angeles.

Among the most reported problems are with mobile phones at 51%, no signal at 35% and 14% reporting "total blackout," according to Downdetector.

"We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue," Verizon posted to X, shortly before noon.

Some users are now limited to SOS mode on their mobile phones, which means they can only access emergency services such as making 911 calls by connecting to other carriers, explained CBS News.

Hurricane Helene takes out Internet services along east coast

Verizon's mobile outages come at a time when many along the east coast are also experiencing Internet outages in the aftermath of Hurricane Helene.

Spectrum Internet received over 22,000 user-reported issues along the hurricane's path, Ookla told Light Reading in an email Friday. Problems with Internet connectivity ranked as the top issue reported (33%). Total blackout was reported at 27% and no signal represented 20% of reports.

In Georgia, Kinetic Internet received over 2,500 reports of issues from customers in the hurricane's path with Internet connectivity problems as the top issue reported at 91%. Atlanta was the city with the most reports (59%) for issues with Kinetic Internet services.

About the Author

Kelsey Ziser

Senior Editor, Light Reading

Kelsey is a senior editor at Light Reading, co-host of the Light Reading podcast, and host of the "What's the story?" podcast.

Her interest in the telecom world started with a PR position at Connect2 Communications, which led to a communications role at the FREEDM Systems Center, a smart grid research lab at N.C. State University. There, she orchestrated their webinar program across college campuses and covered research projects such as the center's smart solid-state transformer.

Kelsey enjoys reading four (or 12) books at once, watching movies about space travel, crafting and (hoarding) houseplants.

Kelsey is based in Raleigh, N.C.

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