Enabling customer-driven ‘360° Assurance’ for the 5G Era: Key Use Cases
Date / Time: Wednesday, February 16, 2022, 10:00 a.m New York / 3:00 p.m London
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With the rapid emergence of 'programmable network' technologies such as 5G network slicing, today's network and service operations (NOC/SOC) teams are faced with multiple simultaneous challenges. In many cases, their existing customer experience, service and network monitoring, troubleshooting and assurance represent a constraint, rather than an enabler of progress:

  • Vertical and horizontal correlation: How to combine and correlate the performance data coming from multiple silo assurance systems, network layers and domains?
  • Customer-oriented operations: How to prioritize the analysis and resolution of problems based on the impact on the end-user's customer experience and revenue?
  • Enterprise 5G revenue stream enablement: How to enable the delivery of lucrative enterprise SLA guarantees at scale?
  • OPEX reduction through automation and AIOps: How to introduce greater levels of automation through advanced data correlation and AIOps techniques?
In this webinar, we explain the pre-requisites of a new, unified customer experience, service and network assurance capability that eliminates the silos of the past and enables the kinds of end-to-end business processes and holistic use cases that operators today need to generate the optimum return on investment (RoI) from their significant network modernization investments.

The live, interactive session will provide attendees an exclusive opportunity to ask Infovista's VP of Product for Operations, Renata Da Silva, about Infovista's new combined offering for customer experience, service and network operations.

Jim Hodges, Research Director – Cloud and Security, Heavy Reading | bio Renata Vilhena Da Silva, VP, Products, Infovista | bio

Jim leads Heavy Reading's research on the service assurance and security impact of the virtualized cloud on the control plane and application layers, both in the fixed and mobile core and at the enterprise edge. Jim focuses on the security impacts that cloud-based technologies such as 5G introduce from a cyber-threat detection perspective, as well as billing and service assurance transformation implications. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

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Renata leads Infovista's Service Assurance portfolio. She is located in Lisbon, Portugal. Renata is passionate about helping CSPs becoming successful in the 5G era by modernizing the classic Assurance into more dynamic and automated tools and processes that will enable the new NaaS business model.

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Brendan Gibbs, Vice President, Product Management, Automated WAN for Juniper Networks has more than 20 years of industry experience in routing technologies and service provider solutions. Over his career, Brendan's contributions have influenced the evolving telecommunication industry, pairing innovative strategy with relentless execution to achieve industry-leading results that have captured market leadership while leading multiple product ideas from concept to billions in annual revenue..

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Proven technical leader with 30+ years of expertise in driving innovation and new product launches with advanced network technologies which enable new services that establish revenue generation and produce cost reductions. Focused on maximizing value of technology, utilizing SDN automation including virtualized network platforms and cloud native ecosystems for service providers. Leverage emerging technologies to improve service performance and the customer experience. Able to attract and retain industry leading engineers, leading to successful new product launches, many of which were first in the telecommunications industry.

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Robert leads the Cox access engineering team that manages the technical deployments for Cox FTTH builds for both residential and commercial customers. Robert previously led the Cox commercial services engineering that built a national Cox Business services backbone and metro access network. He started his career at BellSouth and later AT&T. He was part of the product management team that launched DSL services as well as the initial fiber-to-the-cell site builds. He is a former board member and treasurer of the Metro Ethernet Forum.

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Dean Stoneback is the Senior Director of Engineering and Standards at SCTE•ISBE and is responsible for the development of standards and operational practices for the broadband communications industry. Specific targets include reducing energy usage through the Energy 2020 program; assuring that networks are ready for DOCSIS 3.1 deployments; enabling advanced and IP video services and digital advertising; developing Internet of things (IoT) deployment methods; and supporting the migration of networks from coax to fiber delivery.

Prior to joining SCTE/ISBE in 2014, Dean spent 26 years with the Jerrold division of General Instrument, Motorola and ARRIS. As a senior manager with ARRIS, he most recently was responsible for systems analysis and architecture development for transmission products for the cable industry, including optics, RF, Ethernet and PON products. During his career he has focused primarily on fiber optic, RF and PON transmission systems and has experience in systems engineering, hardware design, and system integration and test.

Dean was editor of and a contributor to the Third Edition of the NCTA Recommended Practices for Measurements on Cable Television Systems in 2002 and the secretary and a contributor to the SCTE Measurement Recommended Practices for Cable Systems, Fourth Edition in 2012. He co-authored a book on the return path entitled, “Broadband Return Systems for Hybrid Fiber/Coax Cable TV Networks.” A longtime participant in the SCTE Standards Program, he was the recipient in 2012 of the SCTE Excellence in Standards award. Dean received a B.S.E.E. degree from Geneva College in Beaver Falls, PA in 1988 and his M.S.E.E. degree from Drexel University in Philadelphia, PA in 1993.

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