Date / Time: Wednesday, June 16, 2021, 11:00 a.m. New York / 4:00 p.m. London
Today's order management approach does not scale to the needs of modern CSPs, and will only become more amplified when trying to deliver the value chain of 5G and MEC services. To succeed, CSPs need to bring solutions to market faster, find efficiencies, and, most importantly, assure the products and services work how they're supposed to work.
Join this interactive discussion as we explore the key tenants of order management in the 5G era, including:
Workflows across core and partner services
Combining ordering and assurance to guarantee experience
Standardization via open APIs
Jim Hodges, Research Director – Cloud and Security, Heavy Reading | bioRohit Batra, Head of Product Management, Telecommunications, ServiceNow | bio
Jim leads Heavy Reading's research on the service assurance and security impact of the virtualized cloud on the control plane and application layers, both in the fixed and mobile core and at the enterprise edge. Jim focuses on the security impacts that cloud-based technologies such as 5G introduce from a cyber-threat detection perspective, as well as billing and service assurance transformation implications. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.
Rohit leads the product strategy and roadmap for the Telecom pertaining to domains such as service experience, order management and customer experience for ServiceNow customers. Previously, Rohit ran solutions and product strategy teams at various organizations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in Telecom and Media industry across BSS/OSS domain running delivery, solutions, and product management functions.
Jack Burton is a principal of Broadband Success Partners, a consultancy dedicated to addressing the go-to-market, sales enablement and technology needs of service providers and vendors in commercial and residential cable and fiber. Prior to co-founding the group, he was Senior Director of Systems Engineering for Altice USA and Cablevision Systems. His telecom career spans more than 35 years and includes service as Chairman of the CableLabs Packet Cable Certification Board and prior roles at Lightpath, MTV Networks, Tribune/United and Warner/Amex.
Proven technical leader with 30+ years of expertise in driving innovation and new product launches with advanced network technologies which enable new services that establish revenue generation and produce cost reductions. Focused on maximizing value of technology, utilizing SDN automation including virtualized network platforms and cloud native ecosystems for service providers. Leverage emerging technologies to improve service performance and the customer experience. Able to attract and retain industry leading engineers, leading to successful new product launches, many of which were first in the telecommunications industry.
Robert leads the Cox access engineering team that manages the technical deployments for Cox FTTH builds for both residential and commercial customers. Robert previously led the Cox commercial services engineering that built a national Cox Business services backbone and metro access network. He started his career at BellSouth and later AT&T. He was part of the product management team that launched DSL services as well as the initial fiber-to-the-cell site builds. He is a former board member and treasurer of the Metro Ethernet Forum.
Dean Stoneback is the Senior Director of Engineering and Standards at SCTE•ISBE and is responsible for the development of standards and operational practices for the broadband communications industry. Specific targets include reducing energy usage through the Energy 2020 program; assuring that networks are ready for DOCSIS 3.1 deployments; enabling advanced and IP video services and digital advertising; developing Internet of things (IoT) deployment methods; and supporting the migration of networks from coax to fiber delivery.
Prior to joining SCTE/ISBE in 2014, Dean spent 26 years with the Jerrold division of General Instrument, Motorola and ARRIS. As a senior manager with ARRIS, he most recently was responsible for systems analysis and architecture development for transmission products for the cable industry, including optics, RF, Ethernet and PON products. During his career he has focused primarily on fiber optic, RF and PON transmission systems and has experience in systems engineering, hardware design, and system integration and test.
Dean was editor of and a contributor to the Third Edition of the NCTA Recommended Practices for Measurements on Cable Television Systems in 2002 and the secretary and a contributor to the SCTE Measurement Recommended Practices for Cable Systems, Fourth Edition in 2012. He co-authored a book on the return path entitled, “Broadband Return Systems for Hybrid Fiber/Coax Cable TV Networks.” A longtime participant in the SCTE Standards Program, he was the recipient in 2012 of the SCTE Excellence in Standards award. Dean received a B.S.E.E. degree from Geneva College in Beaver Falls, PA in 1988 and his M.S.E.E. degree from Drexel University in Philadelphia, PA in 1993.
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