Innovations in Unlocking Subscriber and Network Serviceability Through Location Intelligence
Date / Time: Thursday, April 1, 2021, 12:00 p.m. New York/ 5:00 p.m. London
The last year has been defined by accelerated digital transformation, and this is without the full force of 5G being felt yet. The issues affecting the globe have been felt acutely in the telecoms industry with increasing voice and video traffic placing additional pressure on bandwidth demands. Subscriber expectations have increased and so have opportunities for communication service providers – but only for those who can orchestrate data across environments and make location intelligent decisions, particularly around serviceability.
Join experts working with the world's leading operators to explore best practices that are helping operators quickly, accurately and consistently determine service qualification, make optimal marketing decisions and optimize network investments, while enabling the sharing of this information in a seamless, efficient manner.
During this webinar we will discuss:
The emerging implications of digital transformation on serviceability
How to increase customer satisfaction from day one – including qualification, onboarding, billing and servicing
How location intelligence is driving new subscriber acquisition and existing customer upsell opportunity
Jim Hodges, Research Director – Cloud and Security, Heavy Reading | bioChris Perry, Enterprise Client Executive, Precisely | bio
Dave Mosher, Solutions Consultant, Precisely | bio
Jim leads Heavy Reading's research on the service assurance and security impact of the virtualized cloud on the control plane and application layers, both in the fixed and mobile core and at the enterprise edge. Jim focuses on the security impacts that cloud-based technologies such as 5G introduce from a cyber-threat detection perspective, as well as billing and service assurance transformation implications. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.
Chris is a national account executive serving major national telco and utility providers in the US. Along with his team, he is focused on helping clients realize value in the planning and optimization of their expanding networks by leveraging location intelligence data and solutions to support various use cases.
Dave has been with the company for over 8 years, holding previous positions in Business Development and SaaS Consultancy. He is currently a Solutions Consultant specializing in supporting location intelligence and spatial data opportunities; his background is in Geology & GIS.
Proven technical leader with 30+ years of expertise in driving innovation and new product launches with advanced network technologies which enable new services that establish revenue generation and produce cost reductions. Focused on maximizing value of technology, utilizing SDN automation including virtualized network platforms and cloud native ecosystems for service providers. Leverage emerging technologies to improve service performance and the customer experience. Able to attract and retain industry leading engineers, leading to successful new product launches, many of which were first in the telecommunications industry.
Robert leads the Cox access engineering team that manages the technical deployments for Cox FTTH builds for both residential and commercial customers. Robert previously led the Cox commercial services engineering that built a national Cox Business services backbone and metro access network. He started his career at BellSouth and later AT&T. He was part of the product management team that launched DSL services as well as the initial fiber-to-the-cell site builds. He is a former board member and treasurer of the Metro Ethernet Forum.
Tom Williams is Chief Technology Officer with Schurz Broadband Group. Tom began his career in the cable industry as an R&D engineer at Scientific-Atlanta developing and deploying the first digital set-top boxes. He moved into consulting with KPMG and later joined Comcast as the Regional Director of Engineering where he was first to deploy new technologies for the company including the VOD, HD-DVR, CHSI, HDTV and more. In 2006 Tom joined ARRIS as Vice President of Marketing and Business Development, where he won 2 AMY awards and implemented a company-wide brand transformation and management strategy. Tom returned to consulting, as a Managing Partner with Brightset Consulting specializing in global marketing and communications strategies for technology companies. He joined the Schurz Communications leadership team in 2016 where he drives technology strategy for the company.
Tom is a long-standing member of SCTE, CTAM, NCTC and WICT. He enjoys mentoring young people interested in technology and advanced video related careers. He has served as a Board member on the Baltimore County Technology Council and the Technology Board for the University of Maryland driving technology solutions to serve students and faculty of the college. Tom was inducted into the prestigious Cable TV Pioneers in 2019.
An active participant in his hometown of Atlanta, he enjoys coaching youth sports teams, serving on community technology boards and supporting local and military-owned business growth. Tom is a member of the American Legion and a United States Marine Corps veteran. He is a member of the Marine Corps Memorial Association that educates and connects others on the history of the Corps and the sacrifices of those who serve.
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