What are the Key Factors that Affect 5G Network Quality and User Experience?
Date / Time: Thursday, April 30, 2020, 9:00 a.m. London,10:00 a.m. Paris, 4:00 p.m. China
In partnership with
sponsored by
with support from
James Crawshaw, Senior Analyst, Omdia Wei Shi, Intelligence Content Manager, Telecoms.com Steven Zheng, Chief Marketing Officer, Global Services, Huawei Leo Liu, Service Solution Architecture & 5G End to End Services Marketing Manager, Huawei

On this webinar experts from Omdia and Huawei will discuss the key factors that affect 5G network quality and user experience. Omdia will present their research findings from a global survey of telecom operators that examines how 5G networks are being planned, optimized and operated.

COVID-19 bring unprecedented challenges for communications service providers. Providing a high quality, robust and resilient telecom network has proven to be critical to coping with the disruption caused by COVID-19 across the world. Indeed, the crisis has been a catalyst to accelerate the deployment of services based on 5G for industries including healthcare and medicine.

This webinar will address common questions that operators ask when planning, deploying and operating 5G networks:

  • How can 5G planning ensure a satisfactory ROI?
  • How can we improve the efficiency of 5G service assurance?
  • How can operators best evaluate and manage user experience on 5G networks?
  • What are the key measures operators should take to enable the data rates and latency that customers expect from 5G?

Please join us to learn about the key factors affecting 5G network quality, user experience and operational efficiency.


James Crawshaw, Senior Analyst, Omdia
James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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Wei Shi, Intelligence Content Manager, Telecoms.com
As Intelligence Content Manager, Wei’s responsibilities include managing and often producing Telecoms.com Intelligence material, daily content writing for Telecoms.com and other group titles, undertaking special projects, and supporting external partners. Wei has close to two decades’ experience in the ICT industries in Asia and Europe, both on the corporate side and on the professional service side. His former employers include Nokia and Strategy Analytics.

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Steven Zheng, Chief Marketing Officer, Global Services, Huawei

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Leo Liu, Service Solution Architecture & 5G End to End Services Marketing Manager, Huawei

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