Automating Field Service Operations: The Key to Coping with Disruption
Date / Time: Wednesday, June 10, 2020, 11:00 a.m New York / 4:00 p.m London
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Broadband and mobile networks continue to provide essential connectivity to emergency services, key workers, and the population at large during this pandemic-stricken period. Supporting these networks are technicians and field engineers who are performing a vital job in difficult circumstances. Their efficiency can be significantly improved through the use of software that automates Field Service Operations. Automation software can also help communication service providers (CSPs) cope with the increasing complexity of networks as new technologies are implemented. Such tools can help CSPs and field service contractors streamline their network deployment and maintenance processes.

This webinar will present tools and strategies which help automate the completion of field tasks. We will cover valuable lessons for all organizations who are involved in telecom infrastructure rollout and maintenance, including CSPs, subcontractors and technicians.

Key takeaways:

  • Market ready field service automation options for CSP and Infrastructure Operators
  • Strategy for leveraging technician’s handsets to both eliminate unnecessary paperwork
  • How to quickly and easily troubleshoot network equipment while onsite

James Crawshaw, Senior Analyst, Omdia | bio Piotr Stoklosa, Business Development Manager, Comarch | bio
Mateusz Cieslak, Head of the Field Service Management Consulting department, Comarch | bio

James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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Piotr is currently a Business Development Manager within the telecommunication sector for Comarch. Prior to this position, he was a Senior telecommunications consultant in RAN/Transport areas with 10+ years of experience working for mobile operators as well as a solution architect for large OSS transformation programs internationally. His experience includes analyzing operator requirements and solutions, providing technical presentations, and consulting centered on system optimization and overall customer satisfaction.

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Mateusz combines extensive experience in leadership and a technological background. With 13 years of experience in the telecommunication industry, he has been driving big transformation projects for European operators such as T-Mobile and Orange. Since early on at Comarch he has been involved in various projects supporting IT transformations for global organizations. He is currently Head of the Field Service Management Consulting department.

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