How MSSPs Can Automate up to 95% of Response Actions and Transform SOC Services
Date / Time: Thursday, April 30, 2020, 12 AM New York/ 4/30 2PM AEST
sponsored by
supported by
Jim Hodges, Chief Analyst – Cloud and Security, Heavy Reading Adam Roeckl, Cortex Product Marketing, Palo Alto Networks

MSSPs are not immune to the challenges many security teams face today, like alert fatigue and disjointed processes. Adding new services built on more and more third-party solutions while maintaining the service delivery of the team’s efficiency can be a daunting task. New solutions aside, adding new customers to service can cause an exponential increase in these challenges and headaches.

As a result, MSSPs are increasingly turning to Security Orchestration, Automation and Response (SOAR) technology to drive internal efficiency for services like Managed Detection and Response (MDR) and continually provide outcome-driven value to their customers.

In this webinar, we’ll uncover how SOAR technology can help MSSPs automate tasks, bring together disjointed processes and products and ultimately lead to a more efficient team and service. Specifically, we’ll dive into how Cortex xSOAR by Palo Alto Networks can optimize the blend between machine-powered automation and human intervention to drive automation up to 95% of response actions for services like MDR, built on Cortex xDR.

Key takeaways in this webinar:

  • Discover emerging challenges for MSSPs
  • Learn about SOAR technology and how it can solve MSSP service delivery challenges
  • Get introduced to Cortex xSOAR by Palo Alto Networks and how it addresses these challenges
  • Hear how to drive efficiencies and increase your profitability for your managed services and deliver security outcomes for your customers


Jim Hodges, Chief Analyst – Cloud and Security, Heavy Reading
Jim leads Heavy Reading’s research on the impact of NFV on the control plane and application layers at the core and edge. This includes the evolution path of SIP applications, unified communications (UC), IP Multimedia Subsystem (IMS), session border controllers (SBCs), Diameter signaling controllers (DSCs), policy controllers and WebRTC. Jim is also focused on the network and subscriber impact of Big Data and Analytics. He authors Heavy Reading's NFV and SDN Market Trackers. Other areas of research coverage include Subscriber Data Management (SDM) and fixed-line TDM replacement. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

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Adam Roeckl, Cortex Product Marketing, Palo Alto Networks
Adam Roeckl is a member of the Cortex Product Marketing team at Palo Alto Networks. At Palo Alto Networks, he has worked in many different areas of the company’s products and services including threat intelligence, security operations, and partner-delivered managed security services. Adam is a San Francisco native and graduated from Miami University of Ohio with a degree in Economics and Business Legal Studies. close this window

Ben Burt, Systems Engineer, Palo Alto Networks
Ben Burt for the past 3 years has been a Systems Engineer in the Palo Alto Networks APAC Service Provider team. Ben is the technical lead on the Telstra account, he acts as a trusted advisor to the customer, providing industry insights and thought leadership. He also serves as an advocate for the customer back into Palo Alto Networks to help drive product development.

Prior joining Palo Alto Networks Ben spent 15 years working as part of Managed Network and Managed Security Services teams covering industries such as Finance, Gaming, Telecommunications and Utilities.

Ben specializes in use-cases such as Security at scale, Mobile Edge and helps build Go-To-Market offerings.

Furthermore, Ben is a mentor to new Systems Engineers, is involved in delivering training and provide regular product updates to Service Providers.

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Del Rodillas, Director, Industrial Cybersecurity Marketing, Palo Alto Networks
Del Rodillas built from scratch Palo Alto Networks' ICS/SCADA positioning and go-to-market strategy, drove the inclusion of key industrial solutions into the product roadmap and facilitated key ICS partnerships. He currently leads a global team of ICS experts focused on thought-leadership, end-user collaboration and ICS solution development. He has more than 22 years of industry experience spanning cybersecurity, networking, aerospace/defense and technology with roles in strategic marketing and engineering, including his first job as a semiconductor manufacturing yield engineer.

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